Operations Manager
5 days ago
We are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly desirable.️ Key Responsibilities:- Oversee daily operations of the customer service, ensuring timely and effective resolution of customer queries.- Lead, coach, and develop a team of supervisors, agents, and support staff to meet performance targets.- Monitor service levels, call quality, and customer satisfaction metrics; implement corrective actions as needed.- Collaborate with IT and product teams to ensure smooth functioning of booking systems and GDS tools.- Manage workforce planning, shift scheduling, and resource allocation to optimize coverage.- Handle escalations and complex customer issues with professionalism and empathy.- Drive continuous improvement initiatives to enhance customer experience and operational efficiency.- Ensure compliance with travel industry regulations, data protection standards, and internal policies.- Prepare and present performance reports to senior management.Qualifications:- Bachelor’s degree in any.- 7+ years of experience in contact centre operations, in the travel or airline industry.- Proven leadership experience managing large teams in a customer service environment.- Familiarity with GDS platforms (Amadeus, Sabre, Galileo) and travel booking systems.- Strong analytical, communication, and conflict-resolution skills.- Ability to thrive in a fast-paced, customer-centric environment.Preferred Skills:- Certification in GDS systems or travel technology platforms.- Multilingual capabilities are a plus.- Strong team handling skillsWhat We Offer:- A collaborative and energetic work culture.- Opportunities for growth in the global travel industry.- Competitive compensation and benefits.
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General Dentist
2 weeks ago
Thane, MH, IN HR Manager Full timeAbout Clove Dental Clove Dental is India s largest dental network with over 600 clinics across the country providing ethical high-quality and patient-focused dental care using advanced technology and standardized protocols Key Responsibilities Lead and manage daily clinical operations of assigned clinics in Mumbai Thane Supervise and mentor...
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Operations Manager
6 days ago
Thane, India TP Full timeWe are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...
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Operations Manager
6 days ago
Thane, India TP Full timeWe are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...
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Operations Manager
6 days ago
Thane, India TP Full timeWe are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...
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Operations Manager
7 days ago
Thane, India TP Full timeWe are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...
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Operations Manager
6 days ago
Thane, India TP Full timeWe are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...
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Operations Manager
4 days ago
Thane, India TP Full timeWe are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...
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Operations Manager
6 days ago
Thane, India TP Full timeWe are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...
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Operations Manager
6 days ago
Thane, India TP Full timeWe are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...
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Operations Manager
6 days ago
Thane, India TP Full timeWe are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...
