Sr Engineering Manager

About Target: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.  Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful

Overview about Target in India: At Target, we have a timeless purpose and a proven strategy. And that hasn't happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target's global team and has more than 4,000 team members supporting the company's global strategy and operations.

About Target Tech: Every time a guest enters a Target store or browses , they experience the impact of Target's investments in technology and innovation. We're the technologists behind one of the most loved retail brands, delivering joy to millions of our guests, team members, and communities.

About Technology Operations Center (TOC): The Technology Operations Center within the Infrastructure organization is responsible for enabling seamless IT operations, exceptional enterprise service experiences, and driving tech reliability services and solutions. 

About ITSM Enablement: The IT Service Management Enablement team is responsible for the strategy and effectiveness of the platform and related process excellence and adherence.  The goal of this team is to make it easy for teams to do the right things and deliver outcomes for service management and partner objectives.  We leverage both in-house developed and vendor system capabilities and strong organizational partnerships to achieve shared goals. 

About SEM: The Sr. Engineering Manager (SEM) is responsible for a managing a team of full stack engineers responsible for ITSM and AI/Gen AI capabilities. This role is accountable for laying out the future architectural vision for the ITSM capabilities aligned to a modernized technology solution with consideration to effective and efficient user experiences.   You will be called upon to be the technical representative for your team during cross-team collaborative efforts and planning. Success in this role will require strong and innovative approaches to problem solving, great technical leadership, excellent communication (written and verbal, formal and informal), flexibility, accountability and a self-motivated working style with attention to detail. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

• Four-year degree or equivalent experience
• 6-10+ years of experience in software development and 3-5+ years of team management
• Experience evaluating new technologies and participating in decision-making, considering factors such as viability within Target's technical environment, compliance requirements, approved tech status, maintainability, and cost of ownership
• Proven ability to deliver high-performance, scalable, reliable, and secure solutions with broad impact
• Experience leading functional design and architecture discussions, with an understanding of process flows and system diagrams to support design decisions
• Provides technical oversight and coaching to others in resolving technical issues