Printer Support Engineer

2 days ago

Bengaluru, Karnataka, India 24 7 ai Full time ₹ 2,00,000 - ₹ 6,00,000 per year

International BPO Hiring at Voice, Technical & Sales Roles

Join Our Team as a Call Center Associate Printer & POS Software Support

Greetings from the HR Team

We are currently hiring for Voice & Technical Support roles at our Bangalore office, specifically focused on Printer and Point-of-Sale (POS) Software Support for a leading U.S.-based client.

Location: Bangalore (Kadubeesanahalli)

Work Mode: Work from Office (WFO)

Job Title:

Call Center Associate POS (Printer) Software & Store Application Support

Department:

Customer Support (Printer & POS Support)

Customer Location:

USA

Job Location:

Bangalore (In-Office, Kadubeesanahalli)

Job Type:

Full-Time / Contract to Hire

Shift Timings:

  • 5:00 PM 2:00 AM IST
  • 2:00 AM – 11:00 AM IST
  • 11:00 AM – 8:00 PM IST

    (Includes rotational weekend support)

About the Role – Printer & POS Software Support

You will be the first point of contact for store associates in the U.S., providing technical support for Point-of-Sale systems, software applications, and printer hardware used in retail environments.

This role focuses on resolving issues related to:

  • Printer connectivity and performance (receipt printers, barcode scanners, etc.)
  • POS application errors
  • Peripheral device troubleshooting
  • Basic networking issues related to store systems

Key Responsibilities:

  • Handle inbound/outbound calls, emails, and chats for printer and POS-related issues.
  • Troubleshoot software issues and hardware integration with store devices (printers, tablets, scanners).
  • Guide store staff with detailed step-by-step resolutions.
  • Escalate unresolved issues to Level 2/3 technical teams.
  • Accurately document issues and resolutions using CRM tools.
  • Adhere to defined SLAs and performance metrics (AHT, CSAT).
  • Stay informed on latest POS system updates and printer technologies.

Required Qualifications:

  • Bachelor's degree (BCA, BSc, or equivalent).
  • 2–5 years of experience in customer support/call center or technical troubleshooting roles.
  • Prior experience supporting U.S. clients.
  • Strong communication skills (verbal & written); ability to understand U.S. accents.
  • Experience with printer troubleshooting (thermal printers, receipt printers, etc.) preferred.
  • Familiarity with CRM tools (Salesforce experience is a plus).
  • Basic knowledge of desktop, tablet, and peripheral device troubleshooting.
  • Proficiency in French or Spanish is a plus.

What We Offer:

  • Opportunity to grow into Level 2 / Level 3 Support, QA, or Process Excellence roles.
  • Hands-on training with industry-leading POS and Printer Support systems.
  • A collaborative, supportive work environment with career advancement opportunities.

For More Information / To Apply, Contact:

Nikhath – Sr. HR Executive

Call/WhatsApp:

Email:

Reference: ARC {Mohammad Nikhath Kuroshi-145}

If you're passionate about technical support and want to work with cutting-edge retail technology in a global BPO environment, we'd love to hear from you

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