Remediation Scrum Master

AVP, Remediation Scrum Master (L11)

Job Description:

Role Title: AVP, Remediation Scrum Master (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:
The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects.

Role Summary/Purpose:

The AVP, Remediation Scrum Master will play a crucial role in championing Synchrony's adoption of the Remediation Policy. This individual will lead daily scrum meetings with Functional Remediation Coordinators (FRCs) and Senior Functional Remediation Coordinators (SFRCs), leveraging Agile coaching methodologies and expertise in Agile status reporting to facilitate organizational transformation. The Scrum Master will guide and challenge FRCs and SFRCs to effectively manage remediation projects, ensuring tasks and activities are executed efficiently and transparently.

This role differs from a typical technology-focused Scrum Master, Kanban, Release Train, or Product Management position. Instead, it is oriented towards driving the completion of key activities and milestones, with an emphasis on applying Agile best practices to increase the quality and pace of work, as well as the performance of individual POD participants.

Key Responsibilities:

• Assigned and responsible for multiple functional PODs (Daily Sync)of resources working on a specific portfolio of customer remediation projects (Example: Servicing/Collections/Credit) to ensure execution rigor & timely completion of assign Remediations and

• Proactively identify and work to eliminate impediments. Always be incorporating a proactive and accountable mindset to drive increased quality and velocity.

• Leverage Agile framework in a Daily Sync format and have a standard set time, daily, morning EST, for 30-90 minutes that ensures all stakeholders (Analytics, 2nd LoD, Process Owners) are effectively collaborating on Remediation strategies & milestones.

• Facilitate POD/Scrum behavioural management and champions/coaches team operating mechanics/behaviour related to Agile practices and Remediation Policy requirements.

• Ability to help FRCs with their work by asking questions to help break down obstacles. Uses critical thinking skills and effective challenge to help direct the FRCs.

• Provides early warning of at-risk Remediations, ensures plans are developed to address at-risk items and get back on track, and drives contingency planning for escalated Remediations

• Drive POD-level delivery transparency through coaching, milestone tracking, delivery board reporting, and escalation management supporting project/program/POD health.

• Support portfolio insights and intelligence through analyzing remediation metrics, KPIs, WIP metrics to inform senior stakeholders and portfolio management.

• Demonstrate expert Scrum Master coaching practices to develop and improve the performance of POD participants.

• Ensures all Statement of Record and reporting are updated. Accountable for data integrity of all information in the workflow statement of record.

• Ensures PODs and the assigned portfolios meet and support KPIs of the remediation portfolio through exceptional Sprint management.

• Accountable for improving/maturing the POD model through partnership with team Scum Masters.

Required Skills/Knowledge:

• Bachelors degree or 5 years of experience within Financial Services or an Agile environment.

• 2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication.

• Scrum Master certification.

• SAFe Certified and/or PMI-ACP Certified

• Microsoft Office proficiency: SharePoint, Excel, PowerPoint, Word, Outlook, Teams.

• High level of commitment, initiative, vision, and enthusiasm.

• Ability to collaborate effectively using Microsoft Teams, Outlook OneNote, and OneDrive.

• Demonstrated interpersonal skills that resulted in improved team performance.

• Excellent and concise communication skills.

Desired Skills/Knowledge:

• Bachelors degree in Data Analytics, Business, Project Management, or similar and/or 10 years of project management or business process experience in Financial Services.

• Expert communication skills. Ability to influence in a matrix organization.

• Five years SAFeESAFe Scrum Master experience and/or Agile Practitioner experience.

• Facilitator experience, Professional Learning & Development live training / coaching / facilitation experience.

• SYF Operations and Process experience.

• Exhibit a deep problem-solving acumen.

• Ability to work cross-functionally with our internal and external resources.

• Data analytics and insight capabilities.

• Ability to work independently and with others.

• Excellent organization, prioritization, and time management skills.

• Working in an Agile environment is a plus, but a strong willingness to learn and adapt to new technologies is equally valued.

Eligibility Criteria:

• Bachelors degree or 5 years of experience within Financial Services or an Agile environment.

• 2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication.

• Scrum Master certification.

• SAFe Certified and/or PMI-ACP Certified

Work Timings:

7:00- 4:00 PM EST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying.

• Inform your Manager or HRM before applying for any role on Workday.

• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal LPP)

• L9 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L9 Employees can apply.

Grade/Level: 11

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