Scrum Master

Job description

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THE ROLE

We are looking for a passionate Project Manager/Scrum Master to join our global team (7 offices) of rock stars and help take our organisation to the next level.

This role will see you manage the design, build and delivery of intelligent and robust solutions for Katzions clients.

You will be accountable for the overall successful execution of a project or support contract from initiation through Go Live. You will lead functional and technical requirements sessions, act as a liaison between clients and Katzion's internal development staff, architect and document solutions, and develop interfaces between client side business and technology platformsand other systems. This role is both client facing and team leading.

Our team is looking for a self-driven individual with a "get it done" mentality that has a passion for helping organisations solve complex business and technology problems.

RESPONSIBILITIES

Project Management

• Leverage the appropriate project delivery methodology (Agile/Waterfall) to manage project teams consisting of business and technical resources.
• Oversee multiple client projects through all phases of the project lifecycle (sales, planning, design, implementation, testing, deployment, and support)
• Manage, coordinate, and delegate work of project development teams
• Use your management and leadership capabilities to successfully execute project plans across multiple projects, developing and managing project timelines and governance plans, project schedules, design documents and success criteria, project milestones, reporting and budgets.
• Identify strategic and tactical opportunities to drive client value across multiple projects.
• Identify and manage cross project interdependencies.
• Act as point of escalation for project issues.
• Proactively identify potential at risk deliverables and intervene with remediate activity plans.
• Provide mentoring and coaching for project delivery team members.
• To support the interview and recruitment process for new team members ensuring fir to Katzion culture, work practices and appropriate skill profiles.
• Take responsibility for the risk profile across all projects within remit.
• Support pre/post sale processes and associated activities.
• Drive the initiative/project estimation processes.

Project Delivery

• Translate client functional business requirements into a well-architected client solution, leveraging best practices and technology platform & products, and minimising the need for custom development.
• Propose, design, and implement solutions/upgrades, enhancements to solve client business needs
• Document client business requirements and ensure all have been satisfied through the implementation
• Demonstrate solution functionality to business stakeholders as needed
• Design and lead the execution of test plans and end-user acceptance testing to ensure a quality solution is delivered
• Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customisation
• Participate in training content development and Administrator and end-user training delivery
• Conduct end user training for the solution and provide necessary implementation documentation
• Meaningfully contribute to the continual improvement of the Katzion delivery operating model .
• Work cross-functionally to determine the best resource utilisation plans to satisfy client solution objectives.

Customer Liaison

• Work with clients to develop solution value propositions across multiple deliveries and projects.
• Support engagement managers business development objectives by taking operational level ownership for the development of repeat and new business opportunities with client base.
• Build and maintain trusted advisor relationships with new and existing clients
• Collaborate with clients to analyse business requirements, design platform solutions, and manage projects.
• Effectively manage all aspects of projects and client communications including customer expectations, scope, timeline, resources, and budget through regular project status meetings with customers utilising project burn reports and status reports.
• Facilitate interactive design sessions with business and technical stakeholders to understand business processes and related functional and technical requirement detail.

SoW/ Scope/ Change Requests

• Ensure delivery per SOW, identifying deviations from requirements and assumptions and raise change orders as needed.
• Identify additional effort and incremental scope items,perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping, and create and discuss a plan for additional effort with customer (Change Request or Future Phase)
• Develop detailed implementation estimates and plans for all phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support

Team Management

• Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high-quality products and services to our customers.
• Gets team to a high-performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
• Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Works with Agile coaches and other Scrum Masters to grow within the role.
• Contributes to the advancement and improvement of Agile practices within the organization.
• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

QUALIFICATIONS

• 5 to 7 year of project management experience in a professional services or similar environment
• Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques
• Demonstrate the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjust behaviour accordingly to succeed.
• Adept at managing client expectations, leading development teams, and maintaining scope according to defined requirements.
• Demonstrated ability to plan, organise and execute all phases of a project lifecycle to ensure successful delivery.
• Experience supporting the development of business opportunities and pre/post sales processes.
• Proven track record of designing and optimising business processes and integrate business processes across disparate systems
• Excellent client-facing written and verbal communication skills
• Ability to collaborate with client stakeholders to define requirements, goals, and set expectations on tasks that you and your team will be responsible for
• Additional certifications of value: Identity and Access Management Designer, Sharing and Visibility Designer, Application Architect, Integration Architecture Designer, System Architect, Technical Architect
• Experience leading design sessions with clients and documenting functional specifications, and developing user stories
• Strong propensity for innovative thinking balanced with disciplined rigor and following proven methodologies
• Knowledge of various stages of Software Development Life Cycle (SDLC) including analysis, process definition, requirement engineering, architecture design, development, enhancements, testing
• Experience defining detailed project scope and plans from business and technology objectives
• Ability to work closely with senior IT and business leaders to ensure that delivery expectations are developed, managed and met.
• Leading and directing all levels of project team members, including business and technology resources.