USI - EH 26 - HIMS (Hybrid Infrastructure Management Services) - Analyst role - MF CA - HYD

Summary
Position Summary
Analyst – HIMS – Hybrid Infrastructure Management Services
The Hybrid Infrastructure Management Services function is accountable for system administration, Cloud Infrastructure administration, server builds, virtualized application support, user support, application support, patching, troubleshooting, break fix, FCR etc. This function is responsible for working with Internal clients across the firm and works closely with other ITS teams.

Work you'll do
Our team in Hyderabad is seeking an Analyst, in HIMS.As an Analyst in this team, the individual is expected to have a strong knowledge of Cloud Administration, system administration, server builds, virtualized application support, user support, application support, patching, troubleshooting, break fix, FCR, AWS/Azure IAM etc.

The candidate will focus on daily operational activities such as ticket resolution, troubleshooting, environment monitoring, report analysis, client support calls. The candidate will also participate in implementations, upgrades, and the day-to-day operations of solutions for a variety of deployment scenarios including demo; sandbox; development and client facing production environments.

Responsibilities
Strategic

• Exploring ways of improving processes and procedure to support our clients
• Assisting operations, rotation shifts
• Work alongside the other teams, to constantly review and where possible, improve our services
• Stakeholder engagement and management
• Support project workstream deliverables

Operational

• Acts as a liaison between Infrastructure and Delivery Teams.
• Represents Infrastructure and enforce Cloud Services standards with global services and/or partners.
• Also responsible for Patching Linux/Windows servers in our in-house Datacenters, AWS and Azure platforms
• Architecting and Provisioning Windows and Linux environments in AWS, AZURE and VMware
• Strong understanding of Operating systems (RH Linux and Windows) and troubleshooting methodologies
• Need to have good experience in patching Windows/Linux servers
• Proficiency in managing application/system upgrades
• Knowledge of load balancing technologies (F5, NLB)
• Strong knowledge on Active Directory, DHCP, DNS, Cluster environment, Certificate Management
• System Administration experience with Windows 2008/2012/2016 and/or Linux Server environments.
• Understanding of VPN technologies.
• Understanding of Storage and capacity management.
• Working knowledge of Microsoft SQL server
• Good technical documentation skills.
• Good communication, client service and organizational skills.
• Strong knowledge of Service management, Incident, Change and Problem management processes
• Demonstrates expertise of IT governance concepts and ITIL Standards
• Excellent verbal, written and listening skills
• Effective interpersonal communication and customer service skills
• Time management and organizational skills
• Methodical and detailed approach towards accomplishing tasks
• Ability to work with and on teams and with minimum supervision
• Ability to work On-Call shifts on a rotating basisSound analytical and problem-solving skills
• Able to work as part of a geographically separated team.
• Process improvement tracking and continual service improvement management
• Contribute to the creation of technical working documents and procedures
• Regularly and efficiently handle the requests and incidents which enter our ticketing system

The team
At Deloitte, we're all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience .

Location
: Hyderabad

Work shift Timings
: Rotational Shift (24x7x365) – 9PM-6AM, 5.30AM-2.30PM, 2PM-11PM

Qualifications

• Bachelor of Engineering/ Bachelor of Technology
• 1-2.6 years' experience in a similar role with an Enterprise organisation.

Certifications

• IT Certifications: ITIL V3 Foundation
• AWS certified Cloud Practioner for AWS Admin L2 .
• Azure Administartor

Essential

• Strong Administration knowledge in AWS , Azure platforms.
• Knowledge in Patching management for Linux/Windows servers in our in house Datacenters, AWS and Azure platforms
• Architecting and Provisioning Windows and Linux environments in AWS and VMware
• Strong understanding of Operating systems (RH Linux and Windows) and troubleshooting methodologies
• Knowledge of Active Directory, DHCP, DNS, Cluster environment, and Certificate management
• knowledge of Service management, Incident, Change and Problem management processes
• Demonstrated ability to specify data collection and thresholds and to analyze complex results. Provides recommendations or solutions including basics linear trending. Exhibits knowledge of management reporting process and guidelines.
• Ability to participate in the business impact assessment and risk assessment processes and help identify appropriate controls to mitigate identified risks.
• Understands and leverages infrastructure architectural principles for cross-functional purposes. Works with vendors as well as internally.
• Demonstrates expertise of IT governance concepts. Understands and able to manage the relationships of all OIM relevant stakeholders. Understand the portfolio and the business drivers of the various components. Supports the execution of the primary goals of IT Governance.
• Possess excellent verbal and written communication skills, as well as demonstrable evidence of effective team interactions, client relationship development, and task management
• Be able to collaborate with clients, identify engagement, follow-on opportunities, and have a strong desire to excel.

Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 309307