Unit Manager
11 hours ago
The IT Outsourcing Manager will oversee the end-to-end lifecycle of IT outsourcing engagements, ensuring alignment with regulatory requirements, organizational policies, and strategic objectives. The role involves vendor management, contract governance, risk mitigation, and coordination with internal stakeholders to ensure seamless delivery of outsourced IT serviceDuties and Responsibilities
• 1) Identify, evaluate, and onboard IT vendors in line with business needs and compliance requirements.
• 2) Manage vendor relationships, performance reviews, and issue resolution.
• 3) Ensure vendors meet SLAs, KPIs, and contractual obligations
• 4) Maintain a centralized repository of outsourcing contracts and documentation.
• 5) Ensure compliance with RBI Master Directions on IT Outsourcing and other applicable regulations.
• 6) Support periodic reviews and audits of outsourcing arrangements.
• 7) Conduct risk assessments and due diligence for new and existing vendors.
• 8) Monitor outsourcing risks including data security, business continuity, and operational resilience.
• 9) Collaborate with compliance and legal teams to ensure regulatory alignment
• 10) Coordinate with IT, InfoSec, and business teams to ensure effective delivery of outsourced services.
• 11) Track and report outsourcing metrics to senior management.
• 12) Prepare reports for internal governance forums and regulatory submissions.
• 13) Maintain audit trails and support internal/external audits
• 12) Drive continuous improvement in outsourcing processes and vendor performanceKey Decisions / Dimensions
• Ensure compliance with RBI and SEBI guidelines related to IT outsourcing in the NBFC sector Co-ordinate with Vendor & Internal stake holders
• Monitor and assess third-party/vendor risk and performanceMajor Challenges
• Strong understanding of RBI/SEBI outsourcing guidelines and regulatory frameworks
• Experience in handling audits and regulatory inspections...Required Qualifications and Experience
a) Qualifications
• Graduate/Postgraduate in IT, Law, Finance, or related field.
• 5–8 years of experience in IT compliance, preferably in NBFC or BFSI sector.
• Work Experience
• Strong technical knowledge of given domains, ability to stay up to date with latest technologies
• Highly motivated, self-starter, Agile, Quick Learner
• Excellent oral and written communication, analytical skills, clarity of thoughts
• Demonstrated success & achievement orientation
• Monitoring & controlling delivery plan with software development partner (end to end).
b) Skills Keywords
Compliance, IT Outsourcing,
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