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Manager - Management Consulting (Commercial)

2 weeks ago

Shillong, Meghalaya, India Mercados Energy Markets Full time

A. About the Role

We are seeking a skilled and experienced Commercial Support Consultant to provide comprehensive support to Meghalaya Energy Corporation Limited (Holding Company) (MeECL) and Meghalaya Power Distribution Corporation Limited (MePDCL) in handling various day-to-day and routine commercial matters related to regulatory bodies such as MSERC, CERC, MOP, MNRE, CEA, SAC, and GoMe. The consultant will play a crucial role in enhancing the commercial performance of the business units and ensuring adherence to operational and commercial performance targets.

B. Detailed expectations from the role

Commercial Performance Review:

  • Monitor and review the commercial performance of business units (divisions, circles, zones) to meet operational and commercial targets, including AT&C loss reduction and ACS-ARR gap, as committed under distribution schemes like UDAY and RDSS.
  • Prepare Management Information System (MIS) formats and weekly performance reports for business units to enable effective review by MeECL/MePDCL management.

Billing Efficiency Improvement:

  • Develop strategies to improve billing efficiency, including evaluating the performance of billing agencies/agents, revising meter route plans, and implementing billing under smart metering/prepaid metering systems.
  • Analyze billing coverage at the business unit level and devise strategies to enhance billing coverage.

Collection Efficiency Improvement:

  • Formulate strategies to improve collection efficiency, such as deploying collection agencies, implementing collection under smart metering/prepaid metering, and strategizing to increase collection coverage.
  • Conduct customer segmentation analysis to optimize collection efforts and identify areas for improvement.

Customer Segmentation Analysis:

  • Analyze customer segmentation data to enhance billing and collection efforts, addressing issues like low load factor billing, insufficient billing coverage, door lock/average/provisional billing cases, and strategic meter replacement.

Communication Strategies:

  • Collaborate with utility teams to develop effective communication strategies based on consumer behavior, cultural factors, and paying capacity to enhance metering, billing, and collection processes.

Coordination and Consultation:

  • Coordinate with other consultants working on distribution sector schemes (e.g., RDSS, UDAY) to ensure seamless integration of efforts.

Standardized Commercial Procedures:

  • Review existing commercial procedures and processes, and develop standardized procedures incorporating industry best practices and latest technologies to optimize revenue and reduce customer complaints.
  • Evaluate and optimize connection management, meter reading, billing & bill distribution, arrear recovery, collection management, theft detection & recovery, and other relevant processes.

Institutional Mechanisms:

  • Propose institutional mechanisms to enhance metering, billing, and collection, such as establishing new business units, introducing new cells/departments, deploying Women Self-Help Groups (WSHGs), leveraging customer service cells, exploring public-private partnership initiatives, and other innovative approaches.

Other Operational and Commercial Matters:

  • Provide suggestions and expertise on improving the operational and commercial performance of the Discom.

Standardized Information Flow:

  • Devise and standardize formats for critical information flow related to the tasks to ensure efficient and consistent communication within the organization.

C. Required skill set

  • Proven experience in handling commercial matters within the energy or utility sector.
  • Familiarity with regulatory bodies and distribution schemes in the energy industry.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Ability to develop and implement effective strategies.
  • Knowledge of the latest industry practices and technologies.
  • Capacity to work independently and as part of a team.
  • Flexibility to adapt to dynamic and evolving requirements.
  • Strong interpersonal and Communication skills.
  • Proficiency in MS Office (Word, Excel and Power point)

D. Education and Experience

  • BE/B. Tech plus MBA, M. Tech or CA or ICWA