Assistant Manager
6 days ago
Soft Services - Manager
Overview
We seek a results-driven professional to oversee soft services operations while ensuring exceptional service standards across client location.
Required Qualifications
- Bachelor's degree
- 3-5 years of facility management experience with soft services focus
- Knowledge of industry standards and relevant regulations
- Microsoft Office Suite proficiency
- Strong communication skills
- Ability to manage competing priorities in fast-paced environments
- Fluency in English and Hindi; Marathi knowledge beneficial
Preferred Qualifications
- Professional certification (FMP, CFM)
- Health and safety compliance expertise
- Vendor management capabilities
- Smart building technology familiarity
Key Responsibilities
Operations
- Manage day-to-day soft services including housekeeping, pest control, and reception
- Monitor service delivery against established standards and SLAs
- Conduct regular inspections and audits of soft services to identify improvement areas
- Implement standardized operating procedures ensuring compliance with client policies
- Respond immediately to critical performance incidents and coordinate follow-up actions
Leadership
- Lead the soft services FM team including on-site vendor personnel
- Foster high staff morale, trust, and work ethics
- Create an environment that supports teamwork and performance excellence
- Mentor team members and facilitate professional development opportunities
- Encourage innovation and initiative-sharing within the team
- Perform role of training coordinator
Client Relations
- Build credible relationships with clients and business unit stakeholders
- Maintain communication to sustain healthy business relationships
- Act as liaison between clients, service providers, and internal teams
- Resolve issues effectively through clear communication
Contract Management
- Drive excellent implementation of all contracts at assigned sites
- Collaborate with Sourcing teams to manage vendor performance
- Support selection, training, and supervision of service staff and contractors
Financial Oversight
- Contribute to budget planning and cost control initiatives
- Drive financial targets and control requirements across all sites
- Prepare standard periodic reports as required
Compliance
- Uphold health, safety and environmental standards
- Implement sustainable facility practices
- Ensure regulatory adherence
Working Conditions
- Office-based with regular facility walkthroughs, six days working
- Occasional evening or weekend availability for emergency situations
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