Assistant Manager

2 days ago

Noida, Uttar Pradesh, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Soft Services - Manager
Overview
We seek a results-driven professional to oversee soft services operations while ensuring exceptional service standards across client location.

Required Qualifications

  • Bachelor's degree
  • 3-5 years of facility management experience with soft services focus
  • Knowledge of industry standards and relevant regulations
  • Microsoft Office Suite proficiency
  • Strong communication skills
  • Ability to manage competing priorities in fast-paced environments
  • Fluency in English and Hindi; Marathi knowledge beneficial

Preferred Qualifications

  • Professional certification (FMP, CFM)
  • Health and safety compliance expertise
  • Vendor management capabilities
  • Smart building technology familiarity

Key Responsibilities
Operations

  • Manage day-to-day soft services including housekeeping, pest control, and reception
  • Monitor service delivery against established standards and SLAs
  • Conduct regular inspections and audits of soft services to identify improvement areas
  • Implement standardized operating procedures ensuring compliance with client policies
  • Respond immediately to critical performance incidents and coordinate follow-up actions

Leadership

  • Lead the soft services FM team including on-site vendor personnel
  • Foster high staff morale, trust, and work ethics
  • Create an environment that supports teamwork and performance excellence
  • Mentor team members and facilitate professional development opportunities
  • Encourage innovation and initiative-sharing within the team
  • Perform role of training coordinator

Client Relations

  • Build credible relationships with clients and business unit stakeholders
  • Maintain communication to sustain healthy business relationships
  • Act as liaison between clients, service providers, and internal teams
  • Resolve issues effectively through clear communication

Contract Management

  • Drive excellent implementation of all contracts at assigned sites
  • Collaborate with Sourcing teams to manage vendor performance
  • Support selection, training, and supervision of service staff and contractors

Financial Oversight

  • Contribute to budget planning and cost control initiatives
  • Drive financial targets and control requirements across all sites
  • Prepare standard periodic reports as required

Compliance

  • Uphold health, safety and environmental standards
  • Implement sustainable facility practices
  • Ensure regulatory adherence

Working Conditions

  • Office-based with regular facility walkthroughs, six days working
  • Occasional evening or weekend availability for emergency situations

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