Telecaller

5 days ago

Nagpur, Maharashtra, India Swarajya Digital Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

At Swarajya Digital, we're committed to delivering tailored IT solutions that meet your unique business needs. Our focus on quality, innovation, and customer satisfaction sets us apart in the industry. We specialize in Digital Marketing Solutions, including expert SEO strategies and personalized email marketing campaigns. In addition, we offer Custom Software Development services, creating innovative mobile applications for Android and iOS, and scalable, responsive websites that drive engagement and conversions.

Role Description

This is a full-time, on-site role located in Nagpur for a Telecaller. The Telecaller will be responsible for making outbound calls to potential clients, understanding customer needs, and providing product/service information. Responsibilities include managing an accurate customer database, meeting daily and weekly call targets, and maintaining good customer relationships by following up on inquiries and providing exceptional service.

Qualifications

  • Excellent verbal communication skills, good listening skills, and a clear speaking voice
  • Customer service experience, detail-oriented, and ability to handle customer objections
  • Basic computer knowledge, ability to use CRM software, and familiarity with telecalling/reporting tools
  • Proficient in English and local language(s)
  • Ability to work independently and as part of a team
  • High school diploma or equivalent; a degree in a relevant field is a plus

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