SAM Manager

21 hours ago

Mumbai, Maharashtra, India Delhivery Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Job description

  • Client retention
  • Business enhancement from existing clients through calling
  • Supporting clients to resolve their business queries and issues related to shipments (urgent delivery, claim, etc.) by coordinating with internal teams
  • Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
  • Analyze and support with insights to improve the process and internal operations and service levels
  • Collaborate with internal stakeholders to maintain and increase performance of client accounts
  • Designing SOP, mapping and freezing requirements, client NPS management and providing best solutions to the business

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