SAM Manager
21 hours ago
Job description
- Client retention
- Business enhancement from existing clients through calling
- Supporting clients to resolve their business queries and issues related to shipments (urgent delivery, claim, etc.) by coordinating with internal teams
- Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
- Analyze and support with insights to improve the process and internal operations and service levels
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements, client NPS management and providing best solutions to the business
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