Database Engineer

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity and global reach to serve the diverse needs of enterprises operating regionally.

As we continue creating momentum for our products in the APAC region and helping customers with their communications needs, The database engineer will be responsible for managing Toku Databases in general, and designing, planning, implementing, protecting, operating and maintaining the databases in particular.

• Work closely with Database Manager to align on database strategies and goals for Toku.
• Collaborate with Product Engineering team on database initiatives and will ensure consistent optimal delivery throughout ongoing projects to build next generation software solutions.
• Partner with Infra Team to provisioning, capacity planning, monitoring and maintenance.
• Discuss with Security team to implement security policies and privacy concerns
• Provide inputs to business stakeholders on their data requirements.
• Share knowledge and best practices related to Database Management tools and techniques with fellow team members.

Delivery

• Deploy and Manage Databases: This involves setting up and configuring databases ensuring they are operational and accessible.
• Backup and Recovery: Implementing reliable backup and recovery strategies to protect the data and enable quick recovery in case of failures.
• Database Architecture: Design and implement a highly available, scalable and disaster recovery database architecture that can handle increasing workloads.
• Performance Optimization: Monitor database performance, identify bottlenecks and implement optimizations to improve query response times.
• Database Activity Monitoring: Use monitoring tools to track database activity, identify anomalies, and proactively address potential issues.
• Process Improvement: Identify opportunities to automate the manual tasks to improve operational efficiency.
• Stakeholder Support: Collaborate with other teams to understand their needs and provide technical assistance.
• Database Security and Governance: Implementing strong security measures to protect sensitive data, such as access controls, encryption, and vulnerability assessments.
• Compliance: Adhering to relevant industry regulations and compliance standards (e.g., GDPR, HIPAA).
• Disaster Recovery: Developing and testing comprehensive disaster recovery plans to minimize downtime in case of major incidents.

Strategy Alignment

• Long Term Vision: Ensure the database infrastructure can handle future growth and meet the evolving needs of the business.
• Database Security and Governance: Maintain the database accuracy, consistency and reliability to support Toku solutions. Adhere to database standards, security protocols and compliance regulations.
• Continuous Improvement: Stay informed about emerging technologies and their potential benefits. Follow industry best practices to optimize databases.

Talent

• Actively participate in knowledge sharing and contribute to the growth and development of the Database Engineering team.
• Provide guidance and mentorship to fellow database engineers, offering support and training to enhance their skills and performance.

Culture

• Maintain excellent interpersonal skills, with strong written and oral communication abilities in English.
• Ability to work independently and in a fast-paced, dynamic startup environment.
• Foster a continuous learning mindset, staying up-to-date with the latest trends and technologies.

Technical Excellence

• Database Management Systems: Proficiency in SQL, NoSQL, and other database systems (Preferably MySQL, MariaDB, MongoDB and Oracle).
• Cloud Platforms: Familiarity with cloud platforms (AWS) for deploying and managing database infrastructure.
• Performance Optimization: Understanding of database and query optimization techniques, indexing, and performance tuning.
• Backup and Recovery: Knowledge of backup and recovery strategies to ensure data integrity and availability.
• Security: Expertise in implementing security measures to protect sensitive data.
• Scripting: Proficiency in scripting languages like Python, Perl, or Shell for automation and administration tasks.

• At least Bachelor's degree in Computer Science / Information Technology or relevant field
• At least 5 years of experience in database administration, information technology, database architecture, or a related field
• Stong proficiency in both RDBMS (MariaDB/MySQL and Postgres) and NoSQL database (MongoDB) technologies
• Experience with cloud database services (Amazon RDS, Aurora)
• Familiarity with Linux and Windows Server environments
• Experience in designing and implementing HA and DR database setups.
• Knowledge of scripting languages (Shell / Python) for automation.
• Knowledge of DAM (Database Activity Monitoring) tools a plus
• Effective communication and collaboration skills to work with diverse teams
• Ability to identify and resolve database issues effectively.
• Ability to work under pressure to meet the tight deadlines
• Flexibility to adopt to changing requirements and technologies
• Understanding of data protection regulations like the Data Protection Act.