Global Outsourcing Support Officer

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Job Description: Global Outsourcing Support Officer – Reporting

CORPORATE TITLE: Associate Level 2/3

FUNCTIONAL TITLE: Global Outsourcing Support Officer 

DEPARTMENT: Strategic Initiatives

LOCATION: India

REPORTING LINES: Reporting into a Global Outsourcing Officer and Global Head of Operational Outsourcing in Jersey, Channel Islands. Local Reporting Lines in India to Outsourcing Lead.

As a member of the  Global Outsourcing Team you will be working closely and in collaboration with the Global Head and her VP in a multi-jurisdictional support role. You will assist and support in providing administrative, reporting  and operational services to overseas intergroup stakeholders.

The Role:

• Understand the  global outsourcing policy and framework and support the Global Outsourcing Team in ensuring the business comply with this and supporting in annual refresh of policy and process.
• To join regular calls and meetings with the Global Outsourcing Team to shadow and learn the business and operating model from an outsourcing perspective.
• Support the regulated businesses across Apex with maintenance of the Nexus Assurance Navigator system.
• Take responsibility and ownership of Nexus Navigator and validation and integrity of data within.
• Work with various technology stakeholders across the business to ensure there is accurate and seamless data feeds and support with development of reporting in and out of the platform.
• At as project manager for any system, data or reporting projects and initiatives
• Support the regulated businesses across Apex with Outsourcing tasks within the platform
• Perform analytics on data outputs
• Create reports from excel outputs and support with development of dashboards to present data
• Support the India Outsourcing Lead, GSC and local businesses with maintenance of the Nexus Assurance Navigator system and to support with preparation of reports.
• Support the India Outsourcing Lead and Local MGT with amending, preparing and reviewing outsourcing spreadsheets 
• Support the India Outsourcing Lead and Local MGT with signing of all outsourcing documents and uploading into the system
• Support with Nexus Assurance on-going development and system enhancement projects.
• Act as super user on Nexus, providing support globally and over time supporting with delivering training and guidance on the system
• Support with various outsourcing projects with internal stakeholders.
• Maintaining outsourcing registers in excel and on systems.
• Preparing and presenting quarterly and ad-hoc reporting packs.
• Assisting in audits including internal audits and risk assessments and reviews from an outsourcing perspective.
• Maintaining and updating trackers internally and ensuring data integrity and confidentiality of internal information.
• Be a member of the Global Outsourcing working group and take part in joining each of the initiatives/project teams that this group are tasked with.
• Preparation of annual due diligence reports
• Quality assurance and control 

The Skills:

• Strong communication and drafting skills including drafting of presentations and reports and supporting in writing policies and procedures
• Ability to learn and grasp new compliance/risk/regulatory concepts and understanding these across multiple global jurisdictions within the business.
• Strong work ethic.
• Adapting and flexible approach towards learning new systems and operational procedures.
• Ability to work under pressure and tight timelines, excellent time management and multi-tasking skills.
• Strong interpersonal, verbal and non-verbal communication skills.
• Team Player with excellent collaborative, analytical, problem solving and organisational skills.
• Result oriented, detail oriented, team player with ability to work effectively with minimum supervision, in a fast paced, complex and dynamic environment.
• Very strong MS Office skills (including MS Excel Outlook, MS Word, MS PowerPoint)

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.