O2C Lead

Job Title: O2C Lead-NORAM

The company

Founded in 1966 by Pierre Bellon in Marseilles, France, Sodexo is now the worldwide leader to create an improved Quality of Life. For 50 years, Sodexo has developed unique expertise, backed by 450,000 employees in 50+ countries across the globe.

In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions. We develop, manage and deliver a unique array of On-site Services, Benefits & Rewards Services and Personal and Home Services for all our clients to improve the Quality of Life.

Our experiences with our over 75 million customers each and every day enable us to develop

Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance every day.

Sodexo's structure has transitioned to a multi dimensions organization structured around global business segments, geographic governance, transversal functions (Finance, HR, and Brand & Communications) and expertise platforms (Food, Facilities Management, HS&E, Supply Management, IS&T). Transversal functions are now integrated and leveraged to allow for more consistent and effective impact and to ensure best practice sharing. The new balance between segments, geographies and expertise is helping Sodexo implement its strategy of creating value for its clients through well-being enhancement.

Background and Purpose

We are a global services company and one of the largest employers in the world. People are at the heart of everything we do and we pride ourselves in our social values and the benefits we bring to our employees.

In line with the market demands and leading trends we are transforming our transversal functions and adopting a new delivery model which includes a transactional Finance, IT and HR centre operating out of Mumbai for APAC region.

For the Order to Cash Processes, we require the a lead to play key leadership role responsible for the strategic management and oversight of the Order to Cash arm of the shared services center in Mumbai, supporting multiple processes on a global scale. This role ensures the efficient delivery of services and alignment with the organization's objectives.

We are looking for a self-starter who is motivated, agile and with a positive mind-set and who can think differently to make things happen. They should also be excellent at change management and be able to bring a strategic view to the Shared Services Leadership Team.

Success in the role will be dependent on recruiting and developing a talented employee pool within the Finance arm of the Centre and creating a working environment that attracts top talent and is a great place to work. Additionally, success will mean developing and maintaining excellent working relationships with relevant stakeholders such as CFOs, HR & IT community and always taking the customer perspective into consideration.

Purpose of the role: The Order to Cash Head is an extended leadership role responsible for the strategic management and oversight of the F&A Delivery teams based in SBS Mumbai Center. This role ensures the efficient delivery of services and alignment with the organization's objectives. Responsible for delivering operational efficiencies through continuous innovation and business process excellence activities within the scope of services delivered that result in increased service value. Accountable for improvement initiatives using metrics, lean six sigma tools and governance models. Builds and maintains relationships with key internal customers/ stakeholders. The successful candidate will possess strong leadership and excellent interpersonal skills, combined with high emotional intelligence, business acumen and a strategic mindset.

Strategic Responsibilities:

1. Operational Excellence: Oversee and optimize shared services functions such as Order to Cash to enhance operational efficiency.

2. Transition Management: Manage the transition of O2C processes to the center within budget, cost control and agreed SLAs/KPIs while delivering high-quality services.

3. Talent Management: Align with Head HR for talent management strategies with overall business objectives and ensuring the development and retention of a skilled workforce to achieve those objectives.

4. Team Leadership: Build, develop, and lead a diverse and high-performing team, fostering a collaborative and inclusive work environment.

5. Process Improvement: Identify opportunities for process optimization, automation, and

continuous improvement to enhance service delivery and reduce operational costs.

6. Quality Assurance: Ensure high service quality and adherence to service level agreements

(SLAs) while implementing quality control measures and best practices.

7. Client Relationship and governance: Establish and maintain strong relationships with internal clients and stakeholders, understanding their needs and expectations while delivering superior services.

8. Compliance and Risk Management: Ensure compliance with relevant regulations, manage operational risks, and maintain a robust control environment.

9. Performance Metrics: Define and monitor key performance indicators (KPIs) to assess the

center's performance, providing regular reporting to senior management.

10. Change Management: Lead and support change initiatives within the shared services center, ensuring smooth transitions and continuous process improvement.

Key Accountabilities:

• Partner with peer leaders to guide and drive initiatives and culture.
• Partner with business leaders and internal stakeholders in Finance community to develop growth
• plan for SBS Mumbai Center.
• Provide operational transparency to the business with standard scorecards and operational
• performance metrics. Recommend improvement opportunities which will result in further
• efficiencies or increased service value.
• Identify opportunities to increase services and act as primary sponsor for related projects.
• Lead and ensure success of transitions to SBS Mumbai center (within the global delivery
• network).
• Promote a culture of continuous improvement and commitment to outstanding service
• through fact-based analysis and performance metrics.
• Ensure strong collaboration across entities, regions, clients, stakeholders, vendors for
• success of delivery.
• Oversee the maintenance of, and adherence to, internal controls within the O2C shared
• service team.
• Identify and develop key talent. Focus on critical competencies and develop a team of
• professionals. Coaches & rewards employees for working towards & achieving objectives.
• Ensure the organization meets headcount, budget, and financial targets.

Education, Qualifications, Skills and Experience:

• Chartered Accountant or Masters in Finance.
• yrs. Of overall experience, out of which 10 years experience of managing 100+ teams in GCC/ GBS/ Multi Process Shared Service Center environment for Order to Cash
• Experience within a progressive GBS/ GCC/ business services operating model.
• Multi-function experience is a must Sales invoices, credit notes, Billing, Cash application, Bad debts management, revenue accruals and accounting, etc.
• Hands on Experience on SAP is a must
• Experience building internal shared services that delivered global business services.
• Problem solving skills and Lean Six Sigma skills.
• Strong cultural awareness and ability to work across the globe.
• Experience in being a change agent within the Shared Services area, track record of successfully managed & completed organizational transformation projects.
• Profound skillset around leadership, communication, multifunctional collaboration and stakeholder management, effective conflict management.
• Understanding of business and system analysis, including root cause analysis and other process modeling and systems design methodologies.