voice process associate
1 day ago
Hiring Location: Coimbatore
Job Description:
We are looking for a Process Associate to handle customer calls for a US-based process. The candidate should have excellent communication skills and the ability to resolve customer queries efficiently. This is a voice-based process requiring candidates to work in US shift timings.
Key Responsibilities:
- Attend inbound/outbound customer calls from US clients.
- Provide accurate information and resolve customer queries efficiently.
- Document all call information according to standard operating procedures.
- Maintain a high level of customer satisfaction.
- Follow communication "scripts" when handling different topics.
- Escalate unresolved issues to the appropriate departments.
Requirements:
- Excellent verbal communication skills in English.
- Willingness to work during US shift timings (Night Shift - IST).
- Minimum qualification: 12th pass / Any graduate.
- Freshers and experienced candidates can apply.
- Good listening skills and problem-solving abilities.
- Prior BPO or voice process experience is a plus.
Shift Timings:
Fully aligned with US shifts (Night shifts in India).
Job Types: Full-time, Permanent, Fresher
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- English (Required)
Location:
- Coimbatore, Tamil Nadu (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
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