Senior Manager- EP-Client Servicing

2 weeks ago


Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 12,00,000 - ₹ 24,00,000 per year

We are looking for a skilled Senior Manager to lead our Client Servicing team in an international setting. The ideal candidate will have a strong background in customer service and experience in managing teams, with 10-15 years of experience.

Roles and Responsibility

  • Manage and oversee the daily operations of the Client Servicing team.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Lead and motivate a team of professionals to achieve exceptional results.
  • Collaborate with cross-functional teams to drive business growth and improvement.
  • Analyze customer feedback and implement changes to improve overall customer experience.
  • Ensure compliance with company policies and procedures.

Job Requirements

  • Proven experience in customer service and team management.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent problem-solving and analytical skills.
  • Experience with CRM software and data analysis tools.
  • Strong understanding of customer needs and preferences.
  • Ability to build and maintain strong relationships with clients and stakeholders.
  • A Bachelor's degree is required, and a Master's degree is preferred.


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