AR Manager

Position Summary

As a Manager in Revenue Cycle Management, you will be responsible for overseeing and coordinating the daily operations of the revenue cycle team. The role involves leading and developing a team, implementing best practices, and leveraging technology to maximize revenue collection and minimize revenue leakage.

You will monitor key performance indicators (KPIs), analyzes trends, and implements strategies to enhance operational efficiency and financial performance. The role also requires to oversees budgeting, resource allocation, quality assurance, and audits to maintain accuracy and integrity in financial transactions. This role requires strong leadership, analytical skills, and knowledge of healthcare billing and reimbursement practices to support the organization's financial goals and strategic initiatives. 

Responsibilities

Overseeing Operations:

Responsible for overseeing the day-to-day operations AR/Charges/payments. They ensure that each step in the process is carried out accurately and efficiently. 

Monitoring Key Metrics:

Managers track and analyze key performance indicators (KPIs) such as days in accounts receivable (AR), denial rates, clean claim rates, and revenue collection rates. Should use these metrics to identify trends, issues, and areas for improvement. 

Ensuring Compliance:

Compliance with healthcare regulations and billing guidelines (such as HIPAA, Medicare, and Medicaid regulations) is critical. RCM managers ensure that their team adheres to these regulations to avoid penalties and legal issues. 

Quality Assurance and Audits:

Should review regular audit reports and quality assurance checks to ensure team is delivering accuracy and integrity throughout the revenue cycle process. Implement corrective actions as needed to prevent recurring issues. 

Technology and Process Improvement:

Play integral part in evaluating and implementing new technologies, software systems, and automated processes to streamline operations and improve efficiency. Lead process improvement initiatives to reduce costs and accelerate revenue cycles. 

Problem Solving and Resolution:

Issues such as claim denials, billing errors, and patient inquiries require prompt resolution. Oversee the troubleshooting process and working with the team to resolve issues efficiently and minimize impacts. 

Staff Training and Development:

Responsible for providing ongoing education and development opportunities for existing team members. This includes staying updated on industry changes and best practices. 

Budgeting and Resource Management:

Oversee resource planning and resource allocation for the team.  

Collaboration with Other Departments:

Effectively collaborate with other departments to optimize revenue cycle outcomes. 

Team Management

Lead, motivate, and manage teams toward achieving performance goals. Monitor performance and conduct regular check-ins and reviews. Identify team development needs and support upskilling through coaching or training. Resolve conflicts and promote collaboration and accountability.

Stake Holder Management

Identify, analyse, and prioritize internal and external stakeholders. Build strong relationships with stakeholders to understand expectations and address concerns. Facilitate regular communication through reports, presentations, and updates. Translate stakeholder feedback into actionable inputs for teams.

Client Management

Serve as the primary point of contact for assigned clients, building strong, long-term relationships. Understand client goals, challenges, and industry trends to provide strategic guidance. Regularly engage with clients through meetings, calls, and updates to ensure alignment and satisfaction.

Collaboration with other departments/On shore

Act as a central point of contact across multiple departments (e.g., Operations, HR, Finance, Technology, Product). Facilitate alignment of business priorities, shared goals, and interdependencies. Organize and lead regular cross-departmental syncs to review progress, identify risks, and resolve roadblocks. Support implementation of cross-functional projects and initiatives. Coordinate with onshore stakeholders to ensure clear understanding of business objectives and expectations. Bridge time zone and cultural differences to promote effective collaboration with global teams. Align offshore support functions with onshore delivery timelines, KPIs, and SLAs. Serve as a liaison to escalate and resolve onshore-offshore misalignments promptly
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Abilities and knowledge

• Should have very good knowledge in RCM and working experience in AR
• Ability to adapt to new situations & challenges whenever required.
• Should have strong written and verbal communication skills.
• Ability to prioritize and manage work queue.
• Ability to work independently as well as in a team environment.
• Should possess strong analytical and problem-solving skills.
• Ability to perform other responsibilities and assist with special projects.
• Ability to learn quickly and also provide training to others.
• Adherence to compliance norms.
• Good typing skills with a speed of min 30-35 words /min
• Adhere to all company policies and procedures

Education and Experience

• Minimum of 8 years of experience in revenue cycle management, with at least 2+ years in a Manager role.
• Bachelor's degree in any field.
• Any certification in Revenue Cycle Management (CRCR, HFMA) is preferred.

About Us

Unislink is a company where an incredible group of individuals work together every day to fulfil our mission of helping physician practices thrive by strengthening their financial health. When we do our work well, physicians can focus on the thing that matters most to them—providing the highest quality care to their patients. 

Founded in 2009, the company is built upon the core values of Respect, Integrity, Customer Focus and Continuous improvement. Unislink is committed to combining diversity, collaboration, and excellence.  

When you join Unislink, you become an integral part of our mission, working in a fast-paced, growing company that is guided by a clear vision for the future and set of core values that have guided us since the company was founded over 15 years ago. You will see these core values in practice every day at Unislink, both in our interactions with each other and with the clients we serve.