Product Specialist

2 days ago

Hyderabad, Telangana, India Loyalty Juggernaut, Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

At Loyalty Juggernaut (LJI), we're transforming customer loyalty through
AI-powered SaaS. Our flagship platform, GRAVTY, enables leading global brands
to build deeper customer relationships across industries like Airlines, Retail,
Hospitality, Banking, Telecom, and more.

Highlights
● 400M+ loyalty members supported globally.
● Trusted by 100+ enterprise partners.
● Three-time winner of "Best Technology Innovation in Loyalty".

Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty

Visit to know more about us.

If you are an enterprising individual with a genuine passion for customer
engagement and are excited about a career opportunity to offer unique Loyalty
solutions to business' challenging problems, this role could be an excellent fit
for you. As a Product Specialist in Customer Success team, you will partner with
renowned and diverse multinational companies/brands to help them succeed in
providing unique and innovative Loyalty Management solutions to their
customers.

About the Role:
A Blend of Business Consulting and Product Expertise, your responsibilities will
encompass both business consulting and product expertise, enabling you to
make a holistic impact on our clients' success.

You'll:
● Conduct in-depth client discovery sessions, analyzing requirements,
identifying pain points, and defining key performance indicators (KPIs).
● Develop comprehensive business cases and market feasibility analyses.
● Provide expert guidance on customer loyalty strategies, recommending
tailored solutions to address specific business challenges.
● Oversee the implementation of loyalty program using GRAVTY, ensuring
seamless integration into clients' existing systems.
● Design, deliver, and maintain training programs for client users.

● Manage project documentation and ensure compliance with agreed-upon
service level agreements (SLAs).
● Collaborate with the product management team to drive innovation and
deliver transformative product features.
● Develop high-impact product marketing collaterals, including white papers and
presentations.
● Contribute to go-to-market strategies, ensuring product alignment with market
trends and customer needs.

About You :
An exceptional individual who thrives in a fast-paced, dynamic environment and
possesses:
● An MBA degree in Marketing/Operations, complimented by an Engineering
degree (CS/IT preferred).
● Pre-MBA work experience in the IT industry will be an added advantage.
● Excellent communication skills, both written and verbal, with a knack for
delivering persuasive presentations.
● Exceptional interpersonal skills and a problem-solving mindset.
● Proven ability to manage complex priorities and projects under pressure.
● Adaptability and resilience to thrive in a startup environment while taking on
diverse responsibilities.
● A meticulous approach to work, demonstrating attention to detail and a
commitment to excellence.

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