Am / TL - Inbound / Outbound - BPO

1 day ago


Navi Mumbai, Maharashtra, India Ziphertech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO

Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints.

Required Candidate profile

Team Leader or AM in Customer Service Inbound or Outbound in domestic BPO.

Good Communication and people management Skills. Min 1 Year as



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