Subject matter expert
1 week ago
JD Subject Matter Expert (Claims Handling)
- Job Location Gurgaon, sector 44
- Work exp 3+ yrs (from medical/ travel insurance industry)
- Salary – 30k-35k per month
Key Responsibilities:
- Serve as the go-to expert for operational processes, tools, and best practices within the organization.
- Analyze existing operations workflows and recommend improvements for increased efficiency, accuracy, and cost-effectiveness.
- Support process transitions, onboarding, and training by sharing domain knowledge with internal teams.
- Collaborate with business units to develop and maintain Standard Operating Procedures (SOPs).
- Ensure compliance with internal policies and regulatory requirements.
- Provide insights and recommendations based on data analysis and industry trends.
- Participate in quality audits and support corrective/preventive action planning.
- Support implementation of new tools or systems by offering operational insights.
- Train and mentor junior staff and support knowledge sharing across the team.
Qualifications & Skills:
- Minimum 3–5 years of experience of Insurance sector / assistance Company ( Medical and Travel)
- Strong understanding of operational workflows
• Excellent communication skills – both verbal and written. - Proficient in call centre tools, CRM platforms, and Microsoft Office Suite.
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