Customer Success Executive

3 days ago

Pune, Maharashtra, India BTB VENTURES Full time ₹ 3,50,000 - ₹ 4,50,000 per year

Job description

Role &

Responsibilities -

  • Own Client Engagements: Lead all client-facing calls and meetings, acting as the main point of contact.
  • Drive Client Success: Ensure campaign performance aligns with client goals; proactively address concerns and offer solutions.
  • Client Retention: Develop trust-based relationships that foster long-term engagement and renewals.
  • Campaign Updates: Provide regular performance updates, insights, and next steps to clients.
  • Internal Collaboration: Work closely with outreach, operations, and strategy teams to ensure campaign quality and timeliness.
  • Feedback Loop: Gather and relay client feedback to internal teams for continuous service improvement.

Requirements -

  • 13 years of experience in client success, account management, or client-facing roles (preferably in marketing or SaaS).
  • Excellent communication and interpersonal skills.
  • Problem-solving mindset with a client-first approach.

Job Type: Full-time

Pay: ₹350, ₹450,000.00 per year

Work Location: In person

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