Operations Executive

2 weeks ago

Mumbai, Maharashtra, India VFS Global Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Job Overview

The person will be responsible for ensuring accurate and timely data entry, document verification, and adherence to process standards. Additionally, the role oversees both front-end and back-end operations to ensure efficient visa application processing.

Duties & Responsibilities

Job Description

  • Receive, review, and verify applications, PNR details, and supporting documents.
  • Assess and evaluate applications against qualifying criteria.
  • Accurately upload applications into the immigration system.
  • Maintain and update all application records, ensuring timely MIS reporting.
  • Address visa application inquiries via email or phone.
  • Liaise with applicants for additional documentation or clarification and provide visa status updates.
  • Update visa statuses in the system as required.
  • Coordinate with the EK CVS (immigration) office for daily visa application processing.
  • Manage cash and bank-related transactions, if assigned.
  • Ensure adherence to Emirates' Service Level Agreements (SLA) for all processes.
  • Comply with VFS Global's information security policies and procedures.
  • Follow DVPC standard operating procedures and manuals without process deviations.
  • Complete all processes within the mandated turnaround time.
  • Prevent penalties or complaints by monitoring, tracking, and minimizing internal errors.
  • Coordinate with the Legal department for managing contracts and agreements.

Environment, Social & Governance

  • Promote judicious use of natural resources.
  • Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.

Anti Bribery Management Systems (ABMS)

  • Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.

a. Understanding of ethical standards and the importance of integrity in business practices.

Education

  • Completion of bachelor's degree or global equivalent.

Experience

  • P5 & P6 Level: Minimum 1 year of experience in a data entry role (freshers may also be considered).

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