Operations Engineer, Mobile Device Management

• Operations Engineer – IT (also referred to as Operations Engineer, in this document) is responsible for assigned scope of activities related to production operations and service management of products*. Operations Engineers ensure that the products and platforms are usable by target users as per agreed service levels, in collaboration with other teams and stakeholders. They proactively contribute to realizing the operations performance targets enabling uninterrupted business operations for the scope.
  (*A product may be an "IT product" delivering value directly to users within KONE or outside. Alternatively, a product may be an "IT platform" providing technical capabilities to one or more IT products or IT platforms)
  
  Operations engineers continuously look for improvement opportunities to enhance the end-user experience and operations performance of the products and platforms they are involved with. Operations engineers prepare service descriptions and documentation, knowledge articles and participate in end-user communication. As a team member, Operations engineer promotes knowledge sharing, learning, diversity, and sustainability, equally across KONE teams and partners.
• Job Description

  To work as part of the Digital Workplace Platforms team in KONE IT.
  
  In this role you will be responsible for KONEs Mobile Device Management platforms that help secure and support the mobile devices and mobile applications used by KONE employees both in the office and frontlines.
  
  Over KONE employees in the frontlines rely on a mobile device as their primary digital device, making it a critical part of the digital employee experience. Your responsibilities are focused on governance, stakeholder communication and leading the development of our Mobile Device Management platforms. KONE has globally standardized on Microsoft Intune, but there are other MDM platforms like SOTI and Air Watch in use in parts of the organization.
   

  We are seeking an experienced Mobile Device Management (MDM) operations engineer, with hands-on experience in configuring, deploying, and managing enterprise mobile devices across platforms. The ideal candidate will have strong technical skills in Microsoft Intune, Android Enterprise, and related MDM technologies.

  Main Responsibilities:

  • Design, configure, and manage MDM platforms (e.g., Intune, Air watch. etc) expecting good hands-on Intune.
  • Handle device enrollment and lifecycle management for iOS, Android devices.
  • Create and deploy compliance and configuration policies.
  • Manage application deployments via App Store, Play Store, or enterprise apps and managing app stores.
  • Implement and maintain security settings, conditional access, and encryption policies.
  • Collaborate with security and IT teams to ensure device compliance and reporting.
  • Troubleshoot and resolve device-related issues reported by end users.
  • Manage integrations with platforms such as Azure AD, Samsung Knox, etc.
  • Maintain documentation and SOPs for MDM-related processes.
  • The candidate should be familiar with Microsoft and Samsung Knox licensing terms and inclusions.
  • Familiar with platform road map creation and execution and prioritise the backlogs.
  • Good understanding of incident and change management processes.
  • Familiarity with ITSM tools (e.g., ServiceNow, Jira)

  Requirement for the role:

  • 4 to 6 years of experience in MDM administration and support.
  • Hands on experience of Microsoft Intune / Endpoint Manager.
  • Experience with Android Enterprise, iOS/iPadOS management.
  • Knowledge of Samsung Knox, Zero-touch enrollment.
  • Good understanding of conditional access, MFA, and mobile security principles.
  • Strong analytical and problem-solving skills.
  • Effective communicator, with ability to work with cross functional teams
  • Experience in global deployments, especially in data-restricted regions (e.g., China, Middle East)
  • Experience in international environment and creating own solutions.

  Nice to Have:

  • Microsoft Certification (e.g., MD-102, SC-300)
  • Experience with PowerShell scripting for automation.
  • Experience in Microsoft Defender for Endpoint.
  • Knowledge of compliance regulations like GDPR, or PIPL (for China).

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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