Senior Process Associate

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Test/Review/Process loans/Files as per the Standard Operating Procedure.
• Achieve Service Level Benchmarks: Productivity, Quality, Turn around time.
• Learn new processes, concepts, skills and execute accordingly.
• Create Standard Operating Procedures, Maintain process documentations.
• Provide customer satisfaction by delivering high quality service.
• Abide the organization's information security policy and protect the confidentiality, integrity, and availability of all information assets.
• Reporting - Establish, maintain, update records, and/or other documents for internal or external requirements.
• Continuously improve the subject matter knowledge, operational competencies and skills with growing tenure.

What You Will Need:

• Must be a Graduate in any discipline from a recognised university
• Excellent verbal and written communication skills
• Minimum 3 years of relevant work experience in the Mortgage Origination or underwriting with a proven record of handling various loan types (e.g., Federal Housing Administration, Department of Veterans Affairs, Conventional loans, etc.)
• Demonstrated Client Reporting, Communication and Relationship Management Skills
• Advanced skills in MS Office (Excel, Word, PPT)
• Available to work Overtime, Rotational, Night shift and Weekends
• Team Player, Adaptable to change, and Ability to positively channelize pressure

What Would Be Nice To Have:

• Typing Speed (35 wpm & 95% accuracy).
• High-level Understanding of the Financial Industry.
• Organized, Independent, Self-learning, & Growth Mindset.
• Fluidic, Eagerness and Contribution to improvements - Process and Non process.
• Knowledge of Quality Management Systems (QMS) and related certifications.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including or   Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.