ServiceNow Solution Architect

2 days ago

Bengaluru, Karnataka, India Microland Limited Full time ₹ 15,00,000 - ₹ 30,00,000 per year

Role Overview

We are looking for a ServiceNow Solution Architect to join Microland's ServiceNow Practice team — someone who can blend deep platform expertise with presales flair and solutioning leadership.

If you enjoy architecting enterprise-scale ServiceNow solutions, influencing deal strategy, and being the go-to person for "how exactly will this work?" — this role is for you.

Experience

  • 15+ years of total IT experience, including:
  • 15+ years in ServiceNow solutioning, implementation, or architecture.
  • 12+ years in presales and RFP solutioning, including deal defense and client presentations.
  • Proven ability to architect and integrate ServiceNow solutions across multiple technology towers for large enterprise clients.
  • Strong experience across core ServiceNow modules:
  • ITSM (Incident, Problem, Change, CMDB, Service Catalog)
  • ITOM (Discovery, Event Management, Service Mapping)
  • ITAM, HRSD, CSM, and SecOps (preferred).

Skills & Competencies

  • Deep working knowledge of ServiceNow platform capabilities, including:
  • Scripting (JavaScript), Flow Designer, UI Builder
  • Integrations (REST/SOAP APIs, MID Server, IntegrationHub)
  • CMDB & CSDM data model, ACLs & platform security
  • ServiceNow GenAI and Agentic AI frameworks — practical understanding of enterprise use cases.
  • Strong understanding of ITIL and IT Service Management principles.
  • Exceptional presentation, communication, and customer engagement skills — able to turn complex architecture into clear business value.
  • Ability to collaborate across sales, delivery, and product teams to design holistic, scalable solutions.

Key Responsibilities

  • Engage with customers and account teams to understand business challenges and design tailored ServiceNow solutions.
  • Own the end-to-end solutioning process for RFPs and proactive proposals — from requirement analysis, estimation, and architecture to deal defense and customer presentations.
  • Collaborate with sales and delivery teams to position ServiceNow solutions aligned with client goals and Microland's strategic value propositions.
  • Design technical roadmaps and modernization strategies for enterprise ServiceNow environments.
  • Evaluate and integrate third-party tools and partner solutions where appropriate.
  • Stay ahead of the curve by exploring new ServiceNow features and AI capabilities to drive automation and efficiency.
  • Ensure all proposed solutions are cost-optimized, scalable, secure, and performance-driven.
  • Contribute to practice development by mentoring teams, refining solution frameworks, and shaping reusable assets.

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