Telecaller

2 weeks ago

Delhi, Delhi, India MAKS Communications Full time ₹ 10,000 - ₹ 20,000 per year

You'll need a combination of skills and traits. Here are some key ​requirements

  • *Excellent Communication*: Clear, polite, and confident communication is crucial for engaging with customers and conveying information effectively.

  • *Active Listening*: Paying attention to customers' needs, concerns, and queries helps build rapport and resolve issues efficiently.

  • *Persuasion and Negotiation*: Convincing customers to apply for products or services requires strong persuasion and negotiation skills.

  • *Problem-Solving Abilities*: Quickly identifying and resolving customer complaints is vital for maintaining customer satisfaction and loyalty.

  • *Technical Skills*: Familiarity with CRM systems, telecalling software, and basic computer knowledge helps manage calls and maintain accurate records.

  • *Patience and Emotional Intelligence*: Handling difficult or indifferent customers requires patience, empathy, and emotional intelligence.

  • *Resilience and Rejection Handling*: Telecallers need to manage rejection and stay motivated, even in challenging situations.

  • *Adaptability*: Being flexible and adaptable helps handle diverse customer personalities and needs.

  • *Time Management*: Effectively managing call volumes and prioritizing calls optimizes productivity.

  • *Product Knowledge*: Understanding the products or services being promoted is essential for providing accurate information and addressing customer queries.

  • *Professionalism*: Maintaining a professional demeanor during customer interactions reflects positively on the company.

  • *Data Entry and Record-Keeping*: Accurately maintaining customer records and interaction details is crucial for performance tracking and analysis.

Salary will be decided after the interview

Job Type: फ़ुल-टाइम

Pay: From ₹1,000.00 per month

Work Location: In person

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