Branch Service Engineer

1 day ago


Aluva, Kerala, India KCM APPLIANCES PVT Full time ₹ 2,16,000 - ₹ 2,94,000 per year

Aluva, Ernakulam ( Pukkattupady,Perumbavoor,Edathala Candidates Preferred.

    1. Attend consumer calls within one hour of registration, ensuring timely appointment scheduling and status updates.
  • Coordinate and manage appointments with ASPs and Freelancers.

  • Follow up with ASPs/Freelancers to align with consumer appointment schedules.
  • Manage inventory transactions, spare parts arrangement, and reconciliation with system records.
  • Handle spare settlement processes and ensure timely closure.
  • Manage dealer and distributor communications, including escalation handling.
  • Process ASP claims and follow up for settlement.
  • Update and maintain records in the Service CRM.
  • Oversee financial management of the service centre.
  • Coordinate with Stock Points, Quality Control, Sales teams, and other stakeholders.
  • Handle FG (Finished Goods) and Spare Courier management.
  • Manage service and spare escalations, ensuring proper resolution and confirmation.
  • Conduct ASP, Dealer, and Distributor visits for NOC/NDC collection.
  • Ensure adherence to Service TAT (Turnaround Time) and warranty confirmation processes.

    15.Hindi language Must.

Interested candidates can send their resume to

Job Type: Full-time

Pay: ₹18, ₹24,500.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Experience:

  • total work: 3 years (Preferred)

Work Location: In person



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