Branch Service Engineer
1 day ago
Aluva, Ernakulam ( Pukkattupady,Perumbavoor,Edathala Candidates Preferred.
- Attend consumer calls within one hour of registration, ensuring timely appointment scheduling and status updates.
Coordinate and manage appointments with ASPs and Freelancers.
- Follow up with ASPs/Freelancers to align with consumer appointment schedules.
- Manage inventory transactions, spare parts arrangement, and reconciliation with system records.
- Handle spare settlement processes and ensure timely closure.
- Manage dealer and distributor communications, including escalation handling.
- Process ASP claims and follow up for settlement.
- Update and maintain records in the Service CRM.
- Oversee financial management of the service centre.
- Coordinate with Stock Points, Quality Control, Sales teams, and other stakeholders.
- Handle FG (Finished Goods) and Spare Courier management.
- Manage service and spare escalations, ensuring proper resolution and confirmation.
- Conduct ASP, Dealer, and Distributor visits for NOC/NDC collection.
- Ensure adherence to Service TAT (Turnaround Time) and warranty confirmation processes.
15.Hindi language Must.
Interested candidates can send their resume to
Job Type: Full-time
Pay: ₹18, ₹24,500.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Experience:
- total work: 3 years (Preferred)
Work Location: In person
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