Contact Center Analyst
2 days ago
The Customer Support Coordinator provides end-to-end technical service support for Cummins Sales and Services North America. This role involves managing service events, coordinating with service teams, processing work orders, and ensuring timely communication with customers. The position also supports data analysis and reporting for customer support activities and requires working in the third shift (night shift).
Key Responsibilities Service Coordination & Customer Support- Assess customer needs, gather relevant information, and open work orders.
- Provide quotes, develop claims, prepare repair plans, and schedule service work.
- Communicate repair status updates to customers and ensure timely resolution.
- Support service scheduling and coordination with field service teams.
- Develop diagnostic plans and repair timelines based on parts and labor availability.
- Review plans with Service Supervisor and assist in job assignment scheduling.
- Process work orders and invoices accurately using IT systems.
- Maintain documentation including service worksheets, timesheets, and quality records.
- Monitor call distribution systems and generate performance reports.
- Analyze customer support metrics and identify trends for improvement.
- Support workforce management through call volume and staffing analysis.
- Assist in continuous improvement initiatives and project coordination.
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Contact Center Engineer
4 weeks ago
Pune, Maharashtra, India Zensar Technologies Full timeJob Overview :Zensar is seeking a seasoned Voice and Contact Center Engineer with deep expertise in Cisco Webex Contact Center Enterprise (WxCCE) and Visual IVR platforms. In this role, you will design, develop, and support IVR solutions for Service Desk, BPO, and Service Operations environments. Experience with Cisco Voice Portal (CVP) and integration with...
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Contact Center Operations Specialist
22 hours ago
Pune, Maharashtra, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000As a Day-to-Day Operations Manager, you will be responsible for overseeing the daily activities of our contact center teams. Your primary goal will be to ensure that all operations run smoothly and efficiently, with a focus on quality and customer satisfaction.You will analyze production data to identify areas for improvement and develop strategies to...
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Contact Center Business Operations_792
7 days ago
Pune, Maharashtra, India AZGROUPPROD Full time US$ 80,000 - US$ 1,20,000 per yearOverall Objectives of Job• Good technical and analytical skills and experience working in Contact Centre support • Good knowledge on testing support, doing SAT, tracking defects• Good communication skill along with Email, handling customer queries• Good understanding of tools like SNOW, JIRA, Confluence, Zephyr, Dynatrace,...
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Contact Center Business Operations_792
2 weeks ago
Pune, Maharashtra, India Allianz Insurance Full time ₹ 8,00,000 - ₹ 12,00,000 per yearOverall Objectives of Job• Good technical and analytical skills and experience working in Contact Centre support • Good knowledge on testing support, doing SAT, tracking defects• Good communication skill along with Email, handling customer queries• Good understanding of tools like SNOW, JIRA, Confluence, Zephyr, Dynatrace,...
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Pune, Maharashtra, India Zensar Technologies Full timeGreetingsZensar is Hiring for Guidewire Billing Center Business Analyst Professionals.Experience: 6-10 yearsLocation: Hyderabad/Bangalore/Pune/KolkataHybrid Model: 3 days (Work from Office is Mandate)Notice Period: Immediate Joiners onlyMandate Skills: Guidewire with Billing center Business Analyst onlyJob Description:1. Excellent Domain knowledge on P&C...
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Guidewire Billing Center Business Analyst
12 hours ago
Pune, Maharashtra, India Zensar Technologies Full timeGreetings Zensar is Hiring for Guidewire Billing Center Business Analyst Professionals. Experience: 6-10 years Location: Hyderabad/Bangalore/Pune/Kolkata Hybrid Model: 3 days (Work from Office is Mandate) Notice Period: Immediate Joiners only Mandate Skills: Guidewire with Billing center Business Analyst only Job Description: 1. Excellent Domain knowledge on...
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Security Operations Center Analyst
4 weeks ago
Pune, Maharashtra, India JobTravia Pvt. Ltd. Full timeJob Profile: Sr. SOC Analyst – Cyber Defence Center- Location: Navi Mumbai- Shifts: 24x7 Rotation- Experience: 4–8 Years- Notice Period: Immediate Joiner- Industry: Information Technology | BFSI | Fintech- Education: Degree in Computer Science, IT, or EXTCAbout the RoleWe are looking for a seasoned Senior SOC Analyst to join our Cyber Defence Center....
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Security Operations Center Analyst
1 day ago
Pune, Maharashtra, India ISA Full timeISA is a premier technology solution provider for the Aviation industry. We are backed by Air Arabia and headquartered in Sharjah, UAE. https://isa.ae/ISA is a premier technology solution provider for the Aviation industry. We are a subsidiary of Air Arabia Airlines. We have proven our expertise and proficiency over the years and have attracted scores of...
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Security Operations Center Analyst
12 hours ago
Pune, Maharashtra, India ISA Full timeISA is a premier technology solution provider for the Aviation industry. We are backed by Air Arabia and headquartered in Sharjah, UAE. ISA is a premier technology solution provider for the Aviation industry. We are a subsidiary of Air Arabia Airlines. We have proven our expertise and proficiency over the years and have attracted scores of prestigious...
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Center Manager
2 weeks ago
Pune, Maharashtra, India White Force Full timeJob description SILICA (a division of Edit Systems Pvt Ltd) is a leading instituteproviding guidance and coaching for design entrance exams likeNID, IIT-CEED, NIFT, NATA / JEE (B.Arch) for admissions to designprograms. Over the last 18+ years, 18,000+ SILICA students havegot admission in top Design, Fashion, Architecture & Art colleges inIndia and Abroad....
