Senior Service Engineer

1 day ago

Mumbai, Maharashtra, India Johnson Controls Full time

Job Overview:

The Service Engineer for IBMS ELV (Integrated Building Management Systems/Extra Low Voltage Systems) is responsible for the installation, commissioning, troubleshooting, maintenance, and repair of various systems in commercial and residential buildings. These systems may include BMS (Building Management Systems), ELV (Extra Low Voltage) systems, CCTV, access control, fire alarm systems, HVAC control systems, and other related technology.

The ideal candidate will have technical expertise in IBMS and ELV systems, be customer-oriented, and possess strong problem-solving and troubleshooting skills.

Key Responsibilities:

Installation & Commissioning:

  • Install, configure, and commission IBMS and ELV systems, ensuring adherence to client specifications and project timelines.

  • Perform system integration, ensuring that all components are working seamlessly together.

System Maintenance & Troubleshooting:

  • Perform regular maintenance of IBMS and ELV systems to ensure optimal performance and longevity.

  • Diagnose and resolve technical issues with systems such as BMS, CCTV, fire alarms, access control, and HVAC controls.

  • Respond to service calls promptly and efficiently to minimize system downtime.

Customer Support & Service:

  • Provide technical support to clients, addressing queries and resolving problems.

  • Conduct training sessions for clients on system operations and basic troubleshooting techniques.

  • Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.

Documentation & Reporting:

  • Maintain accurate service records, including installation reports, maintenance logs, and troubleshooting documentation.

  • Prepare and submit detailed service reports and feedback to the Service Manager or Operations Manager.

System Upgrades & Modifications:

  • Perform system upgrades, updates, and modifications as required to meet client needs or comply with new regulations.

  • Advise clients on the best practices and solutions for improving system performance and efficiency.

Compliance & Safety:

  • Ensure all work is carried out in accordance with safety regulations and standards.

  • Adhere to company policies, procedures, and protocols to guarantee high standards of service.

Collaboration & Teamwork:

  • Work closely with the project team and other service engineers to ensure smooth execution of tasks.

  • Share knowledge and provide guidance to junior engineers or trainees when needed.

Key Requirements:

  • Educational Qualifications:

    • Bachelor's degree or diploma in Electrical Engineering, Electronics, or a related field.

    • Additional certifications in IBMS, ELV systems, or related fields are a plus (e.g., BMS, HVAC, Fire Safety).

  • Experience:

    • Minimum 2-4 years of experience working with IBMS, ELV, or similar systems.

    • Hands-on experience in the installation, maintenance, and troubleshooting of systems such as CCTV, fire alarms, access control, BMS, and HVAC

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