Program Manager, ROW Packaging, Concessions

At Amazon, we're working to be the most customer-centric company on earth and are constantly looking for ways to improve. Our team drives innovation while supporting continuous operational improvement. To get there, we need exceptionally talented, bright, and driven people. In this role, you will be responsible for developing and scaling up sustainable e-commerce packaging standards and sustainable packaging solutions. To be successful, you will need excellent communication, negotiation and influencing skills to drive consensus across multiple stakeholders. We interface with Operations, Engineering, Category, Finance, Procurement, Data Science, and Global Packaging teams to identify and execute solutions that improve Customer experience by reducing waste and damages in packaging, while also driving significant savings for Amazon.

This opportunity requires excellent troubleshooting, problem solving, and the ability to succeed in a fast-paced, ambiguous and technical environment. Ownership of work is extremely important, and candidates should have a proven record of driving projects and strategic initiatives to completion. The ideal candidate is motivated, optimistic and agile; with strong time management and project management skills.

Key job responsibilities

• Define and execute the packaging ML/AI roadmap for the ROW.
• Be the technical expert on packing productivity, box suite optimization, and packaging material specifications and standards.
• Collaborate effectively with worldwide teams to identify, share and implement best practices that improve packaging performance.
• Coordinate and communicate packaging improvements and progress updates to key stakeholders.

Basic qualifications

• Experience in ML and AI models
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Working experience in project management owning program strategy, end to end.
• Bachelor's degree.
• Proficiency in Excel (pivot tables, vlookups, etc.).
• Advanced English communication skills C1+

Preferred qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge and experience manufacturing various packaging materials; including design and production of prototypes, and new product development
• Consumer packaged goods or e-commerce experience

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.