Sr. Business Analyst

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Position Summary:

We are seeking a seasoned Senior Business Analyst with a strong foundation in digital transformation, enterprise systems, and multi-domain exposure across Healthcare, BFSI, Retail, ERP, CMS, and CRM ecosystems. The ideal candidate will be a strategic partner to both business and technology stakeholders — driving requirement clarity, delivering enterprise-grade solutions, and ensuring alignment with operational and customer experience goals. This role combines analytical excellence, stakeholder engagement, and business-technology fluency to support end-to-end project success.

Key Responsibilities:

Strategic Analysis & Solution Scoping

• Lead stakeholder interviews, workshops, and discovery sessions to elicit and refine business requirements across diverse domains.
• Define and document business processes, user journeys, use cases, and business rules across B2B and B2C environments.
• Conduct gap analysis, impact assessments, and feasibility studies to inform architecture and product decisions.

Multi-Domain Functional Expertise

• Act as a domain bridge across verticals, any of the two would be ideally preferred:
• Healthcare: Patient workflows, claims, HIPAA, interoperability (HL7/FHIR).
• BFSI: KYC/AML, digital onboarding, payments, lending, risk/compliance.
• Retail: Order management, customer journey mapping, e-commerce and omnichannel integration.
• ERP Systems: Requirements for finance, procurement, HR, and supply chain modules (e.g., SAP, Oracle).
• CRM/CMS Systems: Salesforce, MS Dynamics, HubSpot, Sitecore, WordPress — covering customer lifecycle, lead management, and content workflows.

Stakeholder Leadership

• Work directly with product owners, architects, and CXOs to align technology initiatives with business strategy.
• Build and manage relationships with cross-functional teams across business units and geographies.
• Act as a trusted advisor in business-IT alignment, influencing priority-setting and digital adoption.

Requirements & Agile Delivery Support

• Author detailed Business Requirement Documents (BRDs), Functional Specifications, User Stories, Process Maps, and Wireframe Specs.
• Collaborate with UI/UX, development, and QA teams to ensure clarity, traceability, and testability.
• Participate in sprint ceremonies: planning, grooming, demos, retrospectives.
• Lead UAT planning, training coordination, and post-go-live evaluation.

Technical Acumen & Enterprise Systems Understanding

• Translate business needs into high-level solution designs, considering data integration, workflows, and automation.
• Understand data structures, API interactions, system interoperability, and security considerations.
• Collaborate with architects and engineers on solution feasibility and scalability.
• Usage of Analytics tools and dashboarding practices

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business, or equivalent; MBA or Master's preferred.
• Minimum 7 years of experience as a Business Analyst, with a proven track record in at least 3 of the mentioned domains.
• Strong command of Agile/Waterfall/Hybrid methodologies; familiarity with SAFe is a plus.
• Experience with enterprise tools: JIRA, Confluence, MS Visio, Miro, Lucidchart, Balsamiq, Power BI/Tableau.
• Excellent verbal and written communication skills; demonstrated ability to influence C-level and senior leadership.
• Analytical and detail-oriented, with a structured approach to problem-solving and decision-making.
• Sound knowledge of system architecture principles, data modelling, and integration best practices.

Preferred Qualifications:

• Certifications: CBAP, PMI-PBA, Agile BA, CSPO, or equivalent will be greatly appreciated
• Experience in enterprise application implementation or modernization (ERP, CRM, CMS).
• Prior consulting experience or exposure to global client delivery models.
• Familiarity with data privacy, compliance (HIPAA, PCI-DSS, GDPR), and governance frameworks.

What We Offer:

• Competitive salary, performance-linked bonuses, and flexible benefits.
• Opportunities to lead cross-functional digital programs across industries.
• Exposure to modern platforms, enterprise systems, and AI/data-driven initiatives.
• Collaborative, inclusive work culture focused on innovation and continuous learning.
• Defined growth pathways and access to global opportunities within the organization.

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.