Technical Solutions Architecture Advisor

7 days ago

Noida, Uttar Pradesh, India NTT DATA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis. Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity. Recreate customer-reported issues in lab environments to validate findings and confirm resolutions. Recommend configuration changes or upgrades based on technical assessments and best practices. Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets. Perform live troubleshooting on customer systems, working collaboratively with customer IT staff. Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed. Participate in the weekend/holiday on-call rotation. Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions. Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation. Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching). Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.). Linux/Unix system administration experience, including CLI-based troubleshooting is a plus. Working knowledge of Windows systems and AD/LDAP integration. Experience with virtualization platforms and cloud-based deployments is a plus. Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues. Hands-on experience with FortiNAC or similar NAC products is a plus. Scripting or automation experience (e.g., Python, Bash) is a plus. Fluency in both spoken and written English. Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience).

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