Tech Support Engineer – Voice Process

1 week ago

Chennai, Tamil Nadu, India KritiLabs Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Why Choose Kritilabs?

  • Collaborative Culture: Join a team of diverse professionals who collaborate, inspire, and support each other in achieving common goals.

  • Opportunities for Growth: We are committed to helping our employees grow both personally and professionally through training, mentorship programs, and career development initiatives.

  • Innovative Projects: Work on cutting-edge projects and initiatives that challenge conventional thinking and push the boundaries of innovation.

  • Work-Life Balance: We understand the importance of maintaining a healthy work-life balance and offer flexible work arrangements to accommodate our employees' needs.

  • Competitive Benefits: Enjoy a comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Careers

At KritiLabs, we believe in fostering a dynamic, innovative, and inclusive work environment where every individual's contributions are valued and celebrated. We're always on the lookout for talented individuals who are passionate about making a difference and driving positive change in their fields.

Tech Support Engineer – Voice Process - TS45934

Summary:

Electronics Engineers with good knowledge of engineering concepts, who needs to
manage and provide online support for device troubleshooting, maintenance and
replacements at the various operational locations.

Key Responsibilities:

  • Provide technical support to the operations team on device maintenance, trouble
    shooting and replacements.
  • Learn and train operations team members based on good knowledge of product
    and solutions. Update records on support provided, maintenance and trouble
    shooting.
  • Voice Process: Handle incoming calls, emails, or chats from customers regarding
    technical issues.
  • Provide step-by-step solutions or escalate unresolved issues to higher-level
    support.
  • Reach out to customers for follow-ups, issue resolution, or proactive technical
    checks.
  • Conduct feedback calls post-resolution or after installations/updates.
  • Maintain detailed records of calls and outcomes in CRM tools.
  • Provide real-time voice-based assistance to customers experiencing technical
    problems.
  • Maintain detailed records of calls and outcomes in CRM tools.
  • Guide customers verbally through troubleshooting steps.
  • Ensure clear documentation of issues discussed and actions taken.

Qualification:

  • Provide technical support to the operations team on device maintenance,
    troubleshooting and replacements.
  • Good knowledge in electronics engineering concepts (BE or Diploma in
    Electronics/EEE/Mechatronics only).
  • Experience in working with teams will be an added advantage.
  • Fluency in Hindi, English and one regional language is mandatory as mentioned
    below in the language section.

Location: Chennai

Experience: 3 – 4 years

Languages: Malayalam & Hindi (require fluency in both languages).
Kanada & Hindi (require fluency in both languages).
Tamil & Hindi (require fluency in both languages).

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