Staff Consultant- Production Support

Job Description
About Oracle FSGIU -
Finergy The Finergy division within Oracle FSGIU is dedicated to the Banking, Financial Services, and Insurance (BFSI) sector. We offer deep industry knowledge and expertise to address the complex financial needs of our clients. With proven methodologies that accelerate deployment and personalization tools that create loyal customers, Finergy has established itself as a leading provider of end-to-end banking solutions. Our single platform for a wide range of banking services enhances operational efficiency, and our expert consulting services ensure technology aligns with our clients' business goals.

Key Responsibilities
Monitor environment health and ensure system readiness through regular checks and proactive maintenance.

Manage incidents and service requests — acknowledge, investigate, and resolve within SLA/OLA timelines.

Perform release management and deployment activities for applications on cloud platforms.

Conduct root cause analysis and apply remediation using standard and certified procedures.

Collaborate with partner teams to manage capacity and coordinate scaling as required.

Maintain accurate documentation of incidents, resolutions, and standard operating procedures.

Participate in Disaster Recovery (DR) testing and application recycle/service restarts.

Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.

Mandatory
4–6 years of hands-on experience in
application support
within the
banking domain
.

Strong technical proficiency in
PL/SQL, Unix, and Unix Shell Scripting
.

Experience managing
CI/CD pipelines
using
Azure DevOps
or equivalent.

Proven problem-solving and debugging expertise.

Ability to independently apply production upgrades and manage deployments.

Strong understanding of
ITIL processes
; ITIL Foundation Certification preferred.

Experience supporting applications within defined
SLA/OLA frameworks
.

Willingness to work in a
24x7 rotational support model
, including weekends.

Excellent communication, analytical, and customer service orientation.

Responsibilities
Key Responsibilities
Monitor environment health and ensure system readiness through regular checks and proactive maintenance.

Manage incidents and service requests — acknowledge, investigate, and resolve within SLA/OLA timelines.

Perform release management and deployment activities for applications on cloud platforms.

Conduct root cause analysis and apply remediation using standard and certified procedures.

Collaborate with partner teams to manage capacity and coordinate scaling as required.

Maintain accurate documentation of incidents, resolutions, and standard operating procedures.

Participate in Disaster Recovery (DR) testing and application recycle/service restarts.

Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.

Mandatory
4–6 years of hands-on experience in
application support
within the
banking domain
.

Strong technical proficiency in
PL/SQL, Unix, and Unix Shell Scripting
.

Experience managing
CI/CD pipelines
using
Azure DevOps
or equivalent.

Proven problem-solving and debugging expertise.

Ability to independently apply production upgrades and manage deployments.

Strong understanding of
ITIL processes
; ITIL Foundation Certification preferred.

Experience supporting applications within defined
SLA/OLA frameworks
.

Willingness to work in a
24x7 rotational support model
, including weekends.

Excellent communication, analytical, and customer service orientation.

Good-to-Have
Exposure to
cloud-native application monitoring tools
(e.g., Azure Monitor, AppDynamics, Splunk).

Familiarity with
incident automation
and
DevOps collaboration
frameworks.

Banking domain certifications or experience supporting
core banking / financial systems
.

Qualifications
Career Level - IC2

About Us
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.