Product Consultant

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Docusign CLM Professional Services team manages customer implementations of the Docusign CLM product. The goals of the Product Consultant are to provide product recommendations and configurations, technical and business use expertise for our Web and pre-connected Applications, understanding of data and network security, ensure proactive communication to clients and internal staff, manage enhancement requirements and escalations, understand simple to complex business requirements and design solutions to meet those needs. The Product Consultant drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the CLM platform.

This position is an individual contributor role reporting to the Regional Delivery Manager - India.

Responsibility 

• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
• Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
• Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the Docusign CLM platform across their business using best practices
• Collaborate with Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations
• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• A BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent
• 5+ years working directly with business/customers to understand business needs and applying technology solutions to those requirements
• 4+ years of experience consulting and leading implementation or solution architecture development, or business analyst teams in Software or Software-as-a-Service industries

Preferred

• Demonstrate ability to uncover additional customer needs
• Ability to drive customer towards productive utilization of their contract
• Understanding of document or content management and/or workflow systems and their application to business process improvement
• Experience implementing workflow/BPM software (e.g. Lombardi, Pega, K2, Skelta), or CRM/ECM software (e.g. , Documentum, FileNet, MS SharePoint)
• Outstanding writing and verbal communication skills
• Strong multitasking and organization skills
• Proven track record of delivering projects or products to market within budget
• Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector
• Experience with XML/Xpath or other structured data

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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