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Engineer - Dealer Management System

2 weeks ago

Ahmedabad Bavla, India Atul Auto Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Communicate with stakeholders and the developer team for new requirements.
  • Verify changes on the UAT server, take proper downtime, and then implement in the PRD server.
  • Knowledge of software integration (e.g., DMS to SAP, SAP to DMS).
  • Should have an understanding of Dealer Management Software (Pre Sales, Sales, Spares, Service, Warranty, CRM, etc. Module) and Lead Management Software.
  • Provide end-user support to end users via email, phone, web, and in person
  • Troubleshoot software and identify root causes of software problems
  • Obtain and log customer feedback for process improvement
  • Business Blueprint Document of software support activities thoroughly, accurately, and on time
  • Provide Training to the Dealer Team and Field Staff, etc.

Preferred candidate profile

  • Bachelor's Degree in Computer Science or Computer Engineering.
  • A bachelor's degree in computer science or computer engineering is required, as is a minimum of 1+ years of experience in software design, testing, troubleshooting, and/or implementations.
  • Must work well independently or as part of a team of software analysts and support technicians.
  • Good communication skills and the ability to work well with people at all levels (technical, non-technical, etc.) are essential.
  • Strong analytical and problem-solving skills are a must.