
Engineer - Dealer Management System
1 day ago
Role & responsibilities
- Communicate with stakeholders and the developer team for new requirements.
- Verify changes on the UAT server, take proper downtime, and then implement in the PRD server.
- Knowledge of software integration (e.g., DMS to SAP, SAP to DMS).
- Should have an understanding of Dealer Management Software (Pre Sales, Sales, Spares, Service, Warranty, CRM, etc. Module) and Lead Management Software.
- Provide end-user support to end users via email, phone, web, and in person
- Troubleshoot software and identify root causes of software problems
- Obtain and log customer feedback for process improvement
- Business Blueprint Document of software support activities thoroughly, accurately, and on time
- Provide Training to the Dealer Team and Field Staff, etc.
Preferred candidate profile
- Bachelor's Degree in Computer Science or Computer Engineering.
- A bachelor's degree in computer science or computer engineering is required, as is a minimum of 1+ years of experience in software design, testing, troubleshooting, and/or implementations.
- Must work well independently or as part of a team of software analysts and support technicians.
- Good communication skills and the ability to work well with people at all levels (technical, non-technical, etc.) are essential.
- Strong analytical and problem-solving skills are a must.
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