Application Support Specialist

2 weeks ago

Sholinganallur, Tamil Nadu, India Hapag-Lloyd AG Full time

THE ROLE
The
Salesforce TMS – Level 2 Support Engineer
will play a critical role in supporting, maintaining, and enhancing the Transportation Management System (TMS) implemented on the Salesforce platform. The role focuses on ensuring system stability, resolving functional and technical issues, and maintaining smooth integration between Salesforce TMS, ERP, and third-party logistics systems.

The ideal candidate will have a strong background in Salesforce support and logistics operations, with hands-on experience in troubleshooting, configuration, and process improvement. This position requires strong analytical skills, a proactive mindset, and effective collaboration with global logistics, IT, and business teams.

Key Responsibilities & Tasks

  • Provide L2 support for Salesforce TMS, addressing functional, data, and integration issues.
  • Troubleshoot user access, navigation (UX/UI), and SSO-related problems.
  • Investigate and resolve data discrepancies and integration failures with external systems (ERP, carriers, depots).
  • Perform root cause analysis (RCA) and implement preventive measures.
  • Manage user permissions, roles, and configurations in Salesforce.
  • Collaborate with logistics, IT, and development teams to ensure seamless transport operations.
  • Document incidents, FAQs, and create knowledge base articles.
  • Support system upgrades, patches, and functional validations.

Behaviors & Approach
Strong analytical and problem-solving skills with attention to detail

Focused mindset with a proactive and solution-oriented approach

Effective communicator with strong collaboration skills across teams and cultures

Ability to work independently and manage multiple priorities in a fast-paced environment

Work Experience:
Must Have:

  • Bachelor's degree in IT, Computer Science, or Supply Chain Management.
  • 2–5 years of Salesforce support or TMS application experience.
  • Strong understanding of Salesforce objects, workflows, profiles, and permissions.
  • Hands-on experience in transportation/logistics operations, ideally in liner shipping or inland transport.
  • Familiarity with system integrations (EDI, API, XML, JSON).
  • Proficiency with ITSM tools (ServiceNow, Jira, Remedy).
  • Strong analytical, problem-solving, and communication skills.

Preferred:

  • Salesforce Administrator (ADM-201) certification.
  • Knowledge of order management, shipment execution, and carrier integration.
  • SQL and data troubleshooting exposure.
  • Experience in supporting global transport systems and process automation.

Education & Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or Supply Chain Management (or related discipline)

  • SDLC Training Specialist

    2 weeks ago

    Sholinganallur, Tamil Nadu, India Hapag-Lloyd AG Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    THE IT ORGANISATIONA globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd's strategy depends on a successful digital transformation.As such, the business is building...

  • Quality Assurance Specialist

    7 days ago

    Sholinganallur, Tamil Nadu, India Smart Data Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data...

  • IT Engineer – Observability Integration

    2 weeks ago

    Sholinganallur, Tamil Nadu, India Hapag-Lloyd AG Full time

    THE IT ORGANISATIONA globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformation program to modernise its applications, enabling the digital journey of its customers. Hapag-Lloyd's strategy depends on a successful digital transformation.As such, the business is building a...

  • PHP Laravel Developer

    3 days ago

    Sholinganallur, Tamil Nadu, India Bytize Technology Solution Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Roles and Responsibilities:1. Web Application Development: Develop and maintain web applications using PHP and the Laravel framework. Write clean, efficient, and secure code while following best practices and coding standards.2. API Development: Work with the team to develop RESTful APIs that connect front-end systems with back-end functionality. Ensure the...

  • Devops Engineer

    2 weeks ago

    Sholinganallur, Tamil Nadu, India W2S Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role : Devops Engineer - AzureMode : Onsite - Chennai- SholinganallurExperience - 3-5 YrsThe DevOps Consultant will be responsible for setting up and managing CI/CD pipelines, supporting environment-specific configurations, and collaborating with the development team to streamline build and release processes. The consultant will participate in client...

  • Lead Software Engineer

    7 days ago

    Sholinganallur, Tamil Nadu, India Hapag-Lloyd AG Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    The Role – Lead Software EngineerJoin us on a transformative journey as we migrate our document and Electronic Data Interchange (EDI) platform from mainframe-based applications to a cloud-based platform on AWS.You'll work closely with other software development teams to ensure that our platform is covering their functional and non-functional requirements...

  • SAP ABAP HANA Consultant/6+Yrs-Only Chennai

    3 days ago

    Sholinganallur, Tamil Nadu, India V2soft Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position Description:Join our SAP transformation team as a Senior Software Engineer, driving innovation across ABAP, Fiori, SAP BTP, and CPI. Youll architect and deliver scalable solutions in S/4HANA, with hands-on experience in RISE with SAP and Google Cloud Platform (GCP). Your expertise in custom program development, reporting, and integration will be key...

  • Junior Executive PMO

    5 days ago

    Sholinganallur, Tamil Nadu, India Hapag-Lloyd AG Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    THE ROLEWe are looking for a detail-oriented Junior PMO Assistant to support our FIS 3 Engineering Delivery team / Transformation Office. This role is ideal for an organized professional who excels at meeting coordination, data management, and administrative support within a project management environment. The role provides an opportunity to contribute...

  • Lead cloud Engineer

    7 days ago

    Sholinganallur, Tamil Nadu, India Hapag-Lloyd AG Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    The Role – Lead Cloud engineerJoin us on a transformative journey as we migrate our document and Electronic Data Interchange (EDI) platform from mainframe-based applications to a cloud-based platform on AWS. As a Lead Cloud Engineer you will implement scalable, secure, and highly available cloud solutions that leverage Infrastructure as Code (IaC)...

  • IT Analyst

    2 weeks ago

    Sholinganallur, Tamil Nadu, India Hapag-Lloyd AG Full time US$ 90,000 - US$ 1,20,000 per year

    THE IT ORGANIZATIONA globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd's strategy depends on a successful digital transformation.As such, the business is building...