IT Engineer – Observability Integration

THE IT ORGANISATION
A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformation program to modernise its applications, enabling the digital journey of its customers. Hapag-Lloyd's strategy depends on a successful digital transformation.

As such, the business is building a competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, Global One IT has been mandated by the executive board to lead the technology transformation of Hapag-Lloyd.

This role is based in Chennai, which has recently been established as one of three global IT hubs for Hapag-Lloyd and will serve as the global IT development hub. The software engineer is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world-class solutions while optimizing costs as efficiently as possible.

THE ROLE
The Observability Integration Engineer is responsible for supporting product teams with Open Telemetry applications instrumentation and supporting the Application Observability Platform team in 24/7/365 Open Telemetry infrastructure maintenance.

Primary Responsibilities – Observability Integration Engineer

• Support development teams with OpenTelemetry instrumentation of application code, both zero-code and manual approaches.
• Assist in configuring observability analytical backends, such as Datadog, Dynatrace, or Grafana.
• Guide teams in the instrumentation of infrastructure for observability.
• Support the integration of observability backends (DataDog, Dynatrace, Grafana, etc.) with external systems such as Jira, ServiceNow, PagerDuty, and similar platforms.
• Assist teams in defining Service Level Indicators (SLIs) and configuring Service Level Objectives (SLOs).
• Collaborate with the Application Observability Platform team to maintain the 24/7/365 availability and reliability of the OpenTelemetry infrastructure.

Required Skills & Experience:

• Strong proficiency in OpenTelemetry, including hands-on experience with OTLP protocol, OpenTelemetry Semantic Conventions, OpenTelemetry Collector, and OpenTelemetry Java Agent.
• Practical ability to instrument Java code using the OpenTelemetry API and OpenTelemetry Java SDK.
• Basic understanding of AWS services and their role in modern application deployment.
• Basic Linux knowledge, including common commands and day-to-day troubleshooting.
• At least 3 year of development experience in Java (Python experience is also acceptable).
• Minimum 5 year of hands-on experience working with observability analytical backends such as DataDog, Dynatrace, or Grafana.
• At least 3 year of experience working with container technologies (e.g., Docker).
• Strong communication skills, with the ability to collaborate effectively with development teams and other stakeholders.
• Basic understanding of software architecture principles, including the differences between monolithic and microservices architectures.

BEHAVIOURS AND APPROACH

• Collaborative team player with strong engineering skills
• Meticulous and detail-oriented with excellent communication skills
• Ability to negotiate, work under pressure, and manage crisis situations
• Culturally sensitive with experience working in diverse environments
• Strong analytical and problem-solving skills with the ability to prioritize and organize work
• Effective communicator who can articulate complex concepts to non-technical stakeholders

EDUCATION AND QULIFICATIONS

• Bachelor's or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management, or related), or equivalent experience.
• English language – expert proficiency (additional languages are beneficial)

What We Offer

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Employees' Deposit Linked Insurance Scheme (EDLI)
• Learning & Development through HL Academy
• Flexible Work from Home
• Leave Travel Allowance
• Variable performance bonus
• Recreation facilities
• Privilege, Casual and Sick leaves