Customer Support Executive

5 days ago

Muktai Nagar Thane Mumbai, India V5 Global Full time ₹ 1,20,000 - ₹ 2,04,000 per year

Company: V5 Global

Job Title: Customer Support Executive – Bisleri Process

Location: Wagle Industrial Estate, Thane, Maharashtra

Work Mode: Work from Office

Employment Type: Full-time

About the CompanyBisleri International Pvt. Ltd. is a leading name in the packaged drinking water industry, committed to delivering safe and healthy drinking water to consumers across India. Join our customer support team and be part of a trusted brand known for service excellence and customer satisfaction.

Job Roles &

Responsibilities· Handle inbound customer calls related to Bisleri products and services.

· Address queries regarding orders, deliveries, product details, and service requests.

· Resolve customer complaints effectively and escalate unresolved issues to the concerned department.

· Maintain a positive, empathetic, and professional attitude toward customers at all times.

· Accurately update customer interaction records in the CRM system.

· Coordinate with logistics and sales teams to ensure timely deliveries.

· Follow communication scripts and company guidelines.

· Provide support via phone, email, and chat (if required).

· Meet daily, weekly, and monthly targets for quality and productivity.

Required Skills

& Qualifications· Minimum qualification: HSC (12th Pass); Graduates preferred.

· 0–4 years of experience in customer service (FMCG or call center experience preferred).

· Strong communication skills in English, Hindi, and Marathi.

· Basic computer literacy; familiarity with CRM systems will be an added advantage.

· Good problem-solving skills and patience in handling customer queries.

· Ability to work in a fast-paced and team-oriented environment.

Working Days &

Timings· 6 days working (Sunday fixed weekly off).

· Day Shift: Between 8:00 AM – 8:00 PM (9-hour rotational window).

Salary &

Benefits· Competitive salary: INR 15,000 – 17,000 CTC (approx.).

· Opportunity to work with a leading brand.

· Internal career growth opportunities.

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