Service Manager HVAC
8 hours ago
Lead, mentor, and manage a large field service team spread across Mumbai, Goa, Karnataka, and Maharashtra.
Drive service excellence by ensuring timely resolution of complaints, preventive maintenance adherence, and high customer satisfaction.
Conduct technical training sessions for service staff on VRF, ducted, AHU, and split systems to enhance skill levels.
Engage with key clients, handle escalations, and maintain strong long-term customer relationships.
Collaborate with the procurement and stores teams to ensure the availability of spares and critical materials.
Identify and convert retrofit opportunities, work with the sales and estimation teams to close these projects.
Ensure accurate billing and timely recovery of payments related to service and retrofit activities.
Track and report KPIs for service delivery, revenue, customer feedback, and team performance.
Work across departments to improve operational efficiency, reduce downtime, and streamline processes.
Implement and enforce safety and quality compliance across all service jobs.
Proficiency in MS Office (Word, Excel, PowerPoint).
Working knowledge of CRM and service management tools.
Experience with ERP or any standard business software is preferred.
Technical expertise in servicing and troubleshooting VRF, ducted, AHU, and split-type systems.
Proven experience managing geographically distributed service teams.
Strong client-facing skills and the ability to manage high-value corporate relationships.
Job Type: Full-time
Pay: Up to ₹900,000.00 per year
Experience:
- total work: 10 years (Required)
- Team management: 1 year (Preferred)
- Troubleshooting: 1 year (Preferred)
- HVAC Service Operations: 1 year (Preferred)
Work Location: In person
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