Complaint Manager

Role & responsibilities•Responsible for setting direction for automation activities in Chat, IVR, WhatsApp etc.•Primary accountability for the delivery of automation project & activities•Responsible for stakeholder management•Responsible for scoping, estimation etc.•Work with project manager and business sponsors to scope and analyze the area of...

Executive - CCRP Complaint About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding...

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

To safeguard the interest of our esteemed customers and provide strong & robust support to our policyholders, the user will lead on the management of complaints and resolution of complex customer issues for servicesThe key purpose of the role is to provide an excellent service to customers who have complaints or complex/escalated issues primarily through...

Job DescriptionJob Summary:We are seeking a highly analytical and detail-oriented Senior Analyst to join our team for the Complaints Data Analysis and Resolution project. The ideal candidate will be responsible for analyzing customer complaints data, identifying root causes, and driving actionable insights to improve customer experience and operational

Legal Manager Responsibilities: Criminal Complaint Handling: - Handling fraud related complaints from law enforcement agencies - Receive, review, and assess incoming criminal/police complaints from various sources, such as law enforcement agencies, victims, and witnesses. - Conduct thorough investigations to gather evidence, analyze...

Assistant Manager - BO & Legal Escalation Support About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience...

Job DescriptionJob Summary:We are seeking a highly analytical and detail-oriented Senior Analyst to join our team for the Complaints Data Analysis and Resolution project. The ideal candidate will be responsible for analyzing customer complaints data, identifying root causes, and driving actionable insights to improve customer experience and operational

Career OpportunitiesPositionAssistant Manager - Customer CareNo of Positions1DepartmentOperationsFunctionCustomer CareLocationGurgaon - HOKey Responsibilities xc3 x9c Resolution of Queries xc3 x98 Resolve all escalated largely CEO escalations complaints from Agent Advisor Customers within the defined Service Level Agreement s xc3 x98 Ensure adherence...