3563365-Manager

1 week ago

Gurgaon, Haryana, India EXL Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Description
Job Summary:We are seeking a highly analytical and detail-oriented Senior Analyst to join our team for the Complaints Data Analysis and Resolution project. The ideal candidate will be responsible for analyzing customer complaints data, identifying root causes, and driving actionable insights to improve customer experience and operational efficiency.Key Responsibilities:Analyze large volumes of customer complaints data to identify trends, patterns, and root causes.Develop dashboards and reports to monitor complaint metrics and resolution effectiveness.Collaborate with cross-functional teams (Operations, Customer Service, Product, etc.) to recommend and implement data-driven solutions.Design and execute data models to predict complaint volumes and resolution timelines.Ensure data quality, integrity, and consistency across all reporting platforms.Present findings and recommendations to senior stakeholders in a clear and impactful manner.Support continuous improvement initiatives by identifying gaps and opportunities in complaint handling processes.Required Qualifications:Bachelor's or Master's degree in Data Science, Statistics, Economics, Business Analytics, or related field.4–6 years of experience in data analysis, preferably in customer experience or operations.Proficiency in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau).Strong analytical thinking and problem-solving skills.Excellent communication and stakeholder management abilities.Experience with Python/R for data analysis is a plus.

  • Gen AI Data scientist

    1 week ago

    Gurgaon, Haryana, India Hiring Manager Full time ₹ 12,000 - ₹ 35,00,000 per year

    Gen AI- B2/ C1/ C2Must Have Skillsets:Data ScienceMachine LearningGen AIRequired Skills:1) Transformer models either fine-tuning or traning on open source Transformer based and fine tuning large scale language model using pytorch .2) Should have done projects on LLM Rag Gen Ai3) hands on experience on python coding.4) should have done Gen Ai...

  • Digital Dentist

    2 weeks ago

    Gurgaon, Haryana, India HR Manager Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Key Responsibilities:1) Digital Treatment Planning: Utilize state-of-the-art 3D intraoral scanners and digital software to create precise digital impressions and treatment planning.2) Consultations: Provide thorough consultations to patients, explaining treatment options including costs, benefits, and expected outcomes of various dental treatments and smile...

  • Manager/Senior Manager

    1 week ago

    Gurgaon, Haryana, India EevolveX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Manager/Senior Manager - Travel Position Overview: Manager/Senior Manager - Travel oversees the daily management of our business center, focusing on staff, technology, telephony, and client services. The role requires creating and maintaining an Operations Plan and ensuring effective execution across multiple domains. Key...

  • Manager

    1 week ago

    Gurgaon, Haryana, India EXL Talent Acquisition Team Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description – Digital Transformation- Project Manager/Scrum Master Position Title, Responsibility Level Senior -  PM/Scrum Master Function -  Digital Reports to  AVP/SAVP Regular/Temporary:  Regular Grade – C1/ C2 Location  Noida, India Objectives of the Role: We are seeking an experienced Project Manager (PM)/ Scrum Master to oversee and lead...

  • Manager

    1 week ago

    Gurgaon, Haryana, India EXL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionJob Description – Digital Transformation- Project Manager/Scrum Master Position Title, Responsibility Level Senior -  PM/Scrum Master Function -  Digital Reports to  AVP/SAVP Regular/Temporary:  Regular Grade – C1/ C2 Location  Noida, India Objectives of the Role: We are seeking an experienced Project Manager (PM)/ Scrum Master to oversee...

  • Manager

    1 week ago

    Gurgaon, Haryana, India KPMG Global Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role ProfileCapability: Enterprise-Wide TechnologyTeam: Technology Transformation and ChangeJob Title: PMO ManagerGrade: C (Manager)ContextTechnology Transformation and ChangeThe Technology Transformation and Change Team delivers on the Digital and Technology Transformation ambitions for our Firm. It is a team which includes the Technology PMO function,...

  • Manager

    2 weeks ago

    Gurgaon, Haryana, India Mount Talent Consulting Pvt Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As an AI Expert, you will be at the forefront of the AI revolution. You will leverage your deep functional expertise and emerging AI knowledge to guide global clients in harnessing the power of Gen AI and Agentic AI. You will act as a strategic advisor, translating complex AI capabilities into tangible business value, defining transformative roadmaps, and...

  • Manager

    4 days ago

    Gurgaon, Haryana, India EXL Talent Acquisition Team Full time

    We are looking for an experienced Project Manager with a strong background in the banking/financial services domain. The ideal candidate will be responsible for end-to-end project delivery, stakeholder management, and driving cross-functional teams. Key Requirements: 5+ years of experience in project management Proven experience in the Banking/Financial...

  • Manager

    1 week ago

    Gurgaon, Haryana, India BSR & Co Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionRole ProfileCapability: Enterprise-Wide TechnologyTeam: Technology Transformation and ChangeJob Title: PMO ManagerGrade: C (Manager)ContextTechnology Transformation and ChangeThe Technology Transformation and Change Team delivers on the Digital and Technology Transformation ambitions for our Firm. It is a team which includes the Technology PMO...

  • Manager

    2 weeks ago

    Gurgaon, Haryana, India Nexdigm (SKP) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB DESCRIPTION:Your job responsibilities as a Manager will include,To take charge of operations, and build relationships with stakeholders in the client organizations.You'll play a strategic role in determining the sourcing strategy, executing sourcing events, evaluating supplier proposals, and recommending suppliers to move for final negotiations. It...