Analyst, Product

Analyst, Product – Pune

Are you ready to join an advanced team in a global company and participate in the creation and development of new products and features? Want to join an organization looking to disrupt the financial services industry? Join Western Union as an Analyst, Product.

Western Union powers your pursuit

We are looking for a highly skilled UAT Lead with strong expertise in remittance and digital payments systems to lead end-to-end user acceptance testing for critical payment products and integrations. The role involves defining UAT strategy, managing execution across multiple stakeholders, ensuring quality validation of business requirements, and providing sign-off for production readiness.

Role Responsibilities

1. UAT Strategy & Planning

• Define overall UAT approach, scope, and strategy for payment and remittance projects (domestic and cross-border).
• Collaborate with business stakeholders to understand requirements and define acceptance criteria.
• Develop UAT plans, timelines, and resource allocations aligned with project delivery milestones.
• Identify and prioritize critical business scenarios — funds transfer, FX conversion, settlements, reconciliation, AML/KYC validations, etc.

2. Test Design & Preparation

• Review BRDs, FSDs, and solution documents to ensure test coverage.
• Design high-quality test cases, scripts, and scenarios across payment channels (SWIFT, RTGS, NEFT, IMPS, UPI, wallets, etc.).
• Ensure realistic test data preparation for payment corridors, currency pairs, customer types, and regulatory limits.
• Establish traceability between business requirements and UAT test cases.

3. UAT Execution & Management

• Coordinate UAT execution cycles, assigning tasks to UAT testers and tracking daily progress.
• Monitor test execution for various payment flows — initiation, processing, settlement, and reconciliation.
• Validate message formats and APIs (SWIFT MT/MX, ISO 20022, JSON/XML APIs).
• Manage defect lifecycle — logging, triage, retesting, and closure.
• Drive defect review meetings with development, QA, and business teams.

4. Stakeholder & Delivery Management

• Act as the primary liaison between business users, product owners, and technical teams during UAT.
• Present test progress, defect metrics, and risk reports to project leadership.
• Ensure timely UAT completion and formal business sign-off for release.
• Coordinate with external partners (correspondent banks, PSPs, FX providers, compliance vendors) for integrated UAT validation.

5. Governance & Compliance

• Ensure UAT processes align with regulatory, compliance, and audit standards (RBI, AML, FATF, GDPR, etc.).
• Maintain detailed UAT documentation — plans, cases, defect logs, sign-offs — for audit readiness.
• Contribute to continuous improvement of UAT frameworks, automation, and best practices.

Key Skills & Competencies

• Strong domain knowledge in Remittance & Payments (Domestic and Cross-Border).
• Hands-on understanding of SWIFT, ISO 20022, RTGS, NEFT, IMPS, UPI, Wallets, and FX systems.
• Familiarity with core banking systems, payment gateways, AML/KYC modules, and reconciliation systems.
• Proficiency in test management tools like JIRA, Zephyr, HP ALM, and API tools (Postman, Swagger).
• Experience leading UAT teams and managing multiple stakeholders in matrix environments.
• Strong analytical and communication skills, with the ability to translate business needs into test outcomes.
• Exposure to agile/scrum delivery models and continuous integration setups.

Role Requirements

• 6+ years of experience in QA/UAT, with 3+ years in a UAT Lead or Coordinator role.
• Domain experience in Payments, Remittance, or Fintech is mandatory.
• ISTQB / CSTE / PMP / Agile certification is an added advantage.

Nice to Have

• Experience with cross-border remittance platforms (Ripple, SWIFT GPI, MoneyGram, Remitly, etc.).
• Familiarity with API-based payment ecosystems, digital KYC, and compliance systems.
• Exposure to cloud-native or microservices-based payment architecture.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for the Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]

• Gratuity Payment

• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.