
HCL Is Hiring Dispute Management-US Sghifts
7 days ago
Dispute Management
Role & responsibilities
• Oversee daily operations of the dispute management team.
• Set performance targets and monitor KPIs.
• Lead root cause elimination projects across departments.
• Partner with IT to enhance dispute resolution tools and systems.
• Develop training modules and conduct workshops.
• Present dispute trends and risk areas to senior leadership.
• Ensure compliance with internal controls and external regulations.
• Manage stakeholder expectations and service delivery.
• Team Leadership Supervise daily operations and performance.
• KPI Management – Define and track dispute resolution metrics.
• Cross-Departmental Influence – Drive collaboration across business units.
• Automation & Digitization – Lead initiatives to streamline dispute handling.
• Strategic Thinking – Align dispute management with business goals.
• Risk Management – Identify and mitigate financial and reputational risks.
• Presentation Skills – Deliver insights and recommendations to leadership.
Preferred candidate profile
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