HCL Is Hiring Dispute Management-US Sghifts

7 days ago


Chennai, Tamil Nadu, India HCLTech Full time ₹ 8,33,333 - ₹ 25,00,000 per year

Dispute Management

Role & responsibilities


• Oversee daily operations of the dispute management team.

• Set performance targets and monitor KPIs.

• Lead root cause elimination projects across departments.

• Partner with IT to enhance dispute resolution tools and systems.

• Develop training modules and conduct workshops.

• Present dispute trends and risk areas to senior leadership.

• Ensure compliance with internal controls and external regulations.

• Manage stakeholder expectations and service delivery.


• Team Leadership Supervise daily operations and performance.

• KPI Management – Define and track dispute resolution metrics.

• Cross-Departmental Influence – Drive collaboration across business units.

• Automation & Digitization – Lead initiatives to streamline dispute handling.

• Strategic Thinking – Align dispute management with business goals.

• Risk Management – Identify and mitigate financial and reputational risks.

• Presentation Skills – Deliver insights and recommendations to leadership.

Preferred candidate profile



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