Mega Walk-In Drive – O2C Dispute Management 9th to 11th Sept
3 days ago
We are hiring experienced professionals for the role of at OTC Dispute Management HCLTech
Interview Location:
HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119
Interview Date:9th to 11th sept
Interview Time: 10:00 AM – 3:00 PM
Work Location: Chennai
HR SPOC: Harish. K
Experience Required: 4 -11 Years (only eligible)
Shift : US Shift
Notice Period: Immediate Joiner To 30 days
JOB Description
• Lead resolution of high-value or complex disputes.
• Act as a point of contact for escalations from analysts and associates.
• Conduct deep-dive analyses on dispute drivers and financial impact.
• Develop and refine SOPs based on evolving business needs.
• Liaise with legal and compliance teams for sensitive cases.
• Drive automation initiatives in dispute tracking and resolution.
• Mentor junior team members and conduct quality reviews.
• Represent the dispute team in cross-functional meetings.
• Stakeholder Management – Handle escalations and communicate with senior stakeholders.
• Advanced Reporting – Build and interpret complex dispute metrics.
• Project Management – Lead initiatives to reduce dispute cycle time.
• Compliance Expertise – Navigate legal and regulatory frameworks.
• Mentorship – Guide junior team members and review their work.
• Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management – Support implementation of new policies or tools.
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