Mega Walk-In Drive – O2C Dispute Management 9th to 11th Sept

4 weeks ago

Chennai, Tamil Nadu, India HCLTech Full time
HCLTech Mega Walk-In Drive – OTC Dispute Management | 4-8 Yrs Exp | Chennai

We are hiring experienced professionals for the role of at OTC Dispute Management HCLTech

Interview Location:

HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119

Interview Date:9th to 11th sept

Interview Time: 10:00 AM – 3:00 PM

Work Location: Chennai

HR SPOC: Harish. K

Experience Required: 4 -11 Years (only eligible)

Shift : US Shift

Notice Period: Immediate Joiner To 30 days

JOB Description

• Lead resolution of high-value or complex disputes.

• Act as a point of contact for escalations from analysts and associates.

• Conduct deep-dive analyses on dispute drivers and financial impact.

• Develop and refine SOPs based on evolving business needs.

• Liaise with legal and compliance teams for sensitive cases.

• Drive automation initiatives in dispute tracking and resolution.

• Mentor junior team members and conduct quality reviews.

• Represent the dispute team in cross-functional meetings.

• Stakeholder Management – Handle escalations and communicate with senior stakeholders.

• Advanced Reporting – Build and interpret complex dispute metrics.

• Project Management – Lead initiatives to reduce dispute cycle time.

• Compliance Expertise – Navigate legal and regulatory frameworks.

• Mentorship – Guide junior team members and review their work.

• Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.

• Change Management – Support implementation of new policies or tools.

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