IP Technical Expert Center Specialist

4 days ago

India Nokia Global Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Description

As an IP Technical Expert Center Specialist, you will serve as a key technical authority in diagnosing and resolving complex IP network issues. You will collaborate with cross-functional teams to lead deployments, conduct root cause analyses, and enhance product performance. This role involves mentoring team members, ensuring operational excellence, and supporting mission-critical production networks while fostering innovation and implementing industry best practices for Network Infrastructure business.

Responsibilities
  • Debugs complex product installations, product problems by applying both established procedures and creative alternatives.
  • Writes technical application notes, field notices.
  • Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.
  • Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management.
  • Coordinates upgrade programs for Tier 1 customers (including generation of MOP).
  • Provides emergency support to customers on a global basis 24/7.
  • Experience / interest in working in a customer support role and environment is preferred.
  • Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit.
Qualifications

You have:

  • Bachelor's degree in Engineering with 7–15 years of relevant experience.
  • Provide technical requirement inputs based on customers' deployment experiences.
  • Contribute inputs to the development of software/hardware build-controlled production releases.
  • Support the creation and release of hardware/software documentation and customer notifications.
  • Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams.

It would be nice if you also had:

  • Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution.
  • Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents.
  • Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge.
  • Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks.

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