Ms Expert T&ip

Job Category Customer ServicesDegree Level Bachelor s Degree A Transmission IP Expert ensures end-to-end management of faults incidents and problems with a strong focus on meeting SLA and OLA commitments They handle the highest levels of escalation for network-related incidents and are accountable for driving resolution Responsibilities Resolve major service outages and trouble tickets independently ensuring alignment with Service Level Agreements SLAs and initiating coordinating preventive maintenance activities Investigate and manage complex faults incidents and problems by leveraging deep technical knowledge controls and best practices Support the development and enhancement of fault incident and problem management tools by providing critical feedback and insights Apply specialist knowledge sound judgment and analytical skills to solve complex technical issues using broad conceptual and practical experience Plan and execute advanced configuration changes problem resolutions and contribute to the creation of detailed Methods of Procedure MoPs for medium- to high-risk operational activities Collaborate across Managed Services functions Nokia service groups third-party vendors and customer organizations to lead high-impact incident resolution and risk mitigation Develop and translate global standardized procedures and checklists into customer-specific operational guidance and documentation Lead by example as a team or shift leader by coordinating tasks monitoring complex ticket queues mentoring team members and recommending improvements to performance and service quality Qualifications You have 4-8 years of experience with a B E B Tech M E M Tech MCA degree in Telecommunication Engineering Computer Science or equivalent Must have a strong understanding of Protocols TCP IP IPv4 IPv6 addressing IP subnetting VLAN s Ethernet SNMP management Telnet SSH HTTP HTTPS TACACS Proficiency in Designing Implementing Troubleshooting IP MPLS Network core and services design including L2 VPNs and L3 VPNs Seamless MPLS Segment Routing Analyse and resolve network hardware and software connectivity issues Network Tools analysis for capacity planning and proactive fault finding It would be nice if you also had Knowledge Hands-on experiences of protocols OSPF ISIS BGP signaling protocols RSVP-TE LDP Relevant certifications e g CCNA CCNP NRS-I NRS-II are a plus About Us Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile fixed and cloud networks Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive sustainable and inclusive world We challenge ourselves to create an inclusive way of working where we are open to new ideas empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities well-being programs to support you mentally and physically opportunities to join and get supported by employee resource groups mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion equality One of the World s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia we act inclusively and respect the uniqueness of people Nokia s employment decisions are made regardless of race color national or ethnic origin religion gender sexual orientation gender identity or expression age marital status disability protected veteran status or other characteristics protected by law We are committed to a culture of inclusion built upon our core value of respect Join us and be part of a company where you will feel included and empowered to succeed About the Team In our ambition is to become the trusted partner of choice for Communications Service Providers CSPs as well as for non-CSP entities in sectors like utilities transportation public services and defense We strive to deliver unbeatable customer experiences in wireless connectivity