Program Manager

Job Title: Program Manager - Strategy and Innovation Collections

Job Description: We are seeking a strategic and innovative Program Manager to lead and enhance our collections initiatives. This role requires cross-functional collaboration to maintain quality and performance in our collections processes. The role will manage the Secured portfolio of the write off cases (Bucket 12+) primarily in TW business and UCL business

Key Responsibility:

1. Analyze the collections funnel to identify and implement initiatives that improve efficiency and align with strategic goals.

2. Develop and manage budgets for projects to ensure financial accountability and achievement of established goals.

3. Present regular updates to management on collections efficiency, including Root Cause Analysis (RCA) for any deviations from the status quo.

4. Collaborate with cross-functional teams to drive transformation and implement new technologies across audit, governance, and customer service.

5. Identify key requirements for cross-functional teams and external vendors to enhance customer satisfaction and service delivery.

6. Monitor daily allocation and performance metrics to ensure process efficiency and identify areas for improvement.

7. Design channel allocation strategies to optimize process flow and achieve last-mile delivery targets.

8. Run pilots for various initiatives, such as in-housing, to measure success and inform future strategies.

9. Identify cohorts for targeted initiatives to enhance customer engagement and retention.

10. Run a command center to track daily performance against created strategies and targets.

11. Provide monthly product performance reporting to support process improvements and management reviews.

12. Support product managers through market analysis, forecasting, and reporting to foster team learning and development.

Head Count: 1

Knowledge: Expertise in collections, product analysis, and the ability to integrate and analyze information for management presentations.

Skills: Proactive problem-solving, result-oriented decision-making, teamwork, innovation, collaboration, strategy-making, and team management skills.

Attitude: Strategic, innovative, and committed to continuous improvement and collaboration.

Qualifications: 10+ years of experience in business or product development, with the last 2-3 years specifically in collection management (preferably in two-wheeler loans).

Reports to: Head Strategy and Innovation – Collections

Company Overview: Our client is one of Indias fastest growing NBFCs, disbursing a loan every 30 seconds . On the corporate lending front, they have extremely strong relationships with over 2000 high growth companies. They will spare no effort in upping the ante to record success and break new ground; with our diverse and competitively priced products, repertoire of marquee clients, extensive geographic presence and outstanding customer experience.

Industry: Financial services

Company Size: Massive employees)

Technologies to be used: Reporting tools, data integration and analysis software

Team Culture: Clearly defined roles

Benefits: Car Policy, Medi Claim, GLIC, GPA

Employment Type: Full-time Employee

Experience level: 10-15 years

Selection Process: Reviewing of applications and CV Screening, Screening Call, Assessment Test followed by Interview

Notice period: Must join in 60 days

Compensation: INR

Relocation Assistance: Yes

Mode of Work: In-office

Location: Downtown, Gurgaon Haryana