Quality Analyst

3 days ago


Bengaluru Hyderabad, India Wissenpro It Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Email your resume to or call/WhatsApp us at

Email your resume to or call/WhatsApp us at

Key Qualifications:

  1. Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence.
  2. Create and manage advanced Excel dashboards, MIS reports.
  3. Identify process gaps, lead root cause analysis, and recommend improvement initiatives.
  4. Collaborate with training and operations teams for calibrations, feedback, and agent coaching.
  5. Drive strategic project planning, workflow enhancements, and performance reporting.
  6. Prepare executive-level presentations and documentation to support business objectives.
  7. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

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